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Error when trying to open beatunes4 program

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Rodney

24 Nov, 2019 07:32 AM

I have a Mac Book operating with macOS Catalina 10.15.1
Program will not open. Fatal Error
Please advise.

1. Support Staff 1 Posted by hendrik on 24 Nov, 2019 09:10 AM

   

   Hey Rodney,

   Apple has unfortunately decided to break compatibility for all programs cooperating with iTunes. That’s why beaTunes 4 does not work anymore since you’ve upgraded to macOS 10.15.

   I have addressed the issue in beaTunes 5.2, which is a free upgrade for beaTunes 5 users. Unfortunately, I cannot offer the same for beaTunes 4.

   If you’d like to continue using beaTunes, please purchase an upgrade license from https://www.beatunes.com/en/beatunes-buy.html
   It’s discounted, i.e. US$11.95.

   Sorry,

   -hendrik

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2. 2 Posted by Rodney Chang on 24 Nov, 2019 06:24 PM

   

   Thank you.

   Sent from my iPad

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3. hendrik closed this discussion on 24 Nov, 2019 06:45 PM.

4. Rodney Chang re-opened this discussion on 28 Nov, 2019 09:02 AM

5. 3 Posted by Rodney Chang on 28 Nov, 2019 09:02 AM

   

   Hendrik,

   I have purchased the upgrade, but since I am not able to open Beatunes 4, how do I install the upgrade.

   Please advise.

   Rodney

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6. Support Staff 4 Posted by hendrik on 28 Nov, 2019 10:47 AM

   

   I have purchased the upgrade, but since I am not able to open Beatunes 4, how do I install the upgrade.

   Simply download and install the latest version from the website.

   -hendrik

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7. 5 Posted by Rodney Chang on 29 Nov, 2019 10:03 PM

   

   Ok, I downloaded the latest version and it opened. It also notified me that this trial version would expire in four days.

   Please advise.

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8. Support Staff 6 Posted by hendrik on 29 Nov, 2019 10:14 PM

   

   Since you have purchased the upgrade license, just follow the instructions in the license email.

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9. Support Staff 7 Posted by hendrik on 30 Nov, 2019 02:03 PM

   

   Hey Rodney,

   Did you succeed in registering your v5?

   Cheers,

   -hendrik

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10. 8 Posted by Rodney Chang on 30 Nov, 2019 08:03 PM

    

    Hendrik,

    Yes I have. Thank you for your help.

    Version 5 seems to be faster than 4. I’ll be exploring the features of the upgrade over the weekend.

    Happy Holidays

    Rodney

    Sent from my iPad

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11. 9 Posted by Rodney Chang on 16 Jun, 2020 03:09 AM

    

    Hendrik,

    My MacBook Pro died and I would like to be able to re-download Beatunes to my new MacBook. Can you help?

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12. Support Staff 10 Posted by hendrik on 16 Jun, 2020 05:54 AM

    

    Hi,

    To retrieve your license key, please use https://www.beatunes.com/recoverkey.html Please note its version and download a matching version of the software.

    You can download the current version 5.x from https://www.beatunes.com/beatunes-download.html and older versions from https://www.beatunes.com/en/beatunes-download-old.html

    Hope this helps,

    -hendrik

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13. 11 Posted by Rodney Chang on 16 Jun, 2020 05:58 AM

    

    Yes I did. I got updates to 5 2.7 before my Mac died.

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14. Support Staff 12 Posted by hendrik on 16 Jun, 2020 03:24 PM

    

    Good, that means you can download the latest version! :-)

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15. hendrik closed this discussion on 16 Jun, 2020 03:24 PM.

16. Rodney Chang re-opened this discussion on 16 Jun, 2020 04:50 PM

17. 13 Posted by Rodney Chang on 16 Jun, 2020 04:50 PM

    

    So do I go to the website and just download the app again?

    Sent from my iPhone

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18. Support Staff 14 Posted by hendrik on 16 Jun, 2020 04:55 PM

    

    Exactly. And then use your license key after you’ve installed it.

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19. 15 Posted by Rodney Chang on 16 Jun, 2020 05:04 PM

    

    Awesome, thank you.

    Sent from my iPhone

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20. hendrik closed this discussion on 17 Jun, 2020 05:30 AM.