java.lang.Unsupported... The BROWSE_FILE_DIR action is not supported on the current platform!'s Avatar

09 Nov, 2019 08:02 AM

Hi Hendrik

I have been getting this error lately. This time it happened when I was creating a playlist (m3u). It does create the playlist anyway, but the list is not in the correct order. Looks like it may not be sorting or ordering the list --- maybe this is a clue. Anyway I am sending You The system specifications to answer any questions about the system platform.

Just thought I would let You know about this. It is a minor issue for me.

  1. 1 Posted by on 09 Nov, 2019 08:12 AM's Avatar

    I tried to download and install the Media Feature Pack for Windows 10 for version 1903 but when I try to install the update I get:

  2. 2 Posted by on 09 Nov, 2019 08:20 AM's Avatar

    Also,this time the playlist was empty when I tried it. I do remember that when I got this before I was able to make a playlist, but it was incomplete and unsorted, so the error must have occurred at some point while it was being created...

    Thanks again, Hendrik.

    ...Still love beaTunes!

    -Grace NNNN

  3. Support Staff 3 Posted by hendrik on 10 Nov, 2019 01:58 PM

    hendrik's Avatar

    Hey Grace!

    thanks for reporting this. Which version of beaTunes are you using?



  4. 4 Posted by on 11 Nov, 2019 11:11 AM's Avatar

    Hi Hendrik,

    Sorry, I was running 5.2.0


  5. Support Staff 5 Posted by hendrik on 11 Nov, 2019 11:49 AM

    hendrik's Avatar

    No problem!

    Could you please update to v5.2.1, reproduce the issue and upload your logs (via Help -> Upload Logs, from within the application)? That would give me a better idea what exactly goes wrong and hopefully a hint how to fix it.

    Thank you!


  6. 6 Posted by on 12 Nov, 2019 07:45 AM's Avatar

    Hi Again Hendrik,

    I just got that error again (with v 5.2.1). I uploaded the log files for you. Here is what the error looked like here (see file:error2.png).



  7. Support Staff 7 Posted by hendrik on 12 Nov, 2019 07:46 AM

    hendrik's Avatar

    Thanks so much!
    I'll look into it.

  8. Support Staff 8 Posted by hendrik on 13 Nov, 2019 09:45 AM

    hendrik's Avatar

    Hey Grace,

    thanks for making me aware ion this. It's caused by a bug in Java.

    I have managed to create a workaround. If you want to try it out, please download and install the current dev snapshot from



  9. 9 Posted by on 14 Nov, 2019 02:36 PM's Avatar


    I tried out your workaround version. It seems to work. No error message and everything seems to be okay. Will You apply this fix to your next release version?

    Thank You, Hendrik.



  10. Support Staff 10 Posted by hendrik on 14 Nov, 2019 03:00 PM

    hendrik's Avatar

    Hey Grace,

    thanks for trying out the snapshot. Yes, it will definitely be part of the next minor update.



  11. 11 Posted by on 14 Nov, 2019 03:16 PM's Avatar

    This comment was split into a new discussion: iTunes for windows does not support this field in it's API

    Hey Hendrik,

    If You want me to open another topic I will, but I thought I would just tell You about one other thing that I noticed. When I click on the heart in the listing for a song in beatunes, it gives me a quick pop-up message "iTunes for windows does not support this field in it's API". In Windows iTunes (I have v12.7) there is a field with the same designation and I use it all the time. I just wanted to make You aware of that....


  12. hendrik closed this discussion on 14 Nov, 2019 03:23 PM.

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