Upgrade lost key data and now can't find track info.

john Wallace's Avatar

john Wallace

18 Dec, 2009 02:38 AM

I just up-graded to the latest version and i no longer have my keys (70 gigs worth) which i spent hours doing just a few days ago. Also it's now not finding track details, i even tested it on tracks it found a few days ago.

  1. Support Staff 1 Posted by hendrik on 18 Dec, 2009 09:10 AM

    hendrik's Avatar

    Hi John,

    I'm sorry you seem to have lost some data. It is odd though - a the key field stays untouched in the database update.

    What exactly do you mean with "track details"?



  2. Support Staff 2 Posted by hendrik on 18 Dec, 2009 09:51 AM

    hendrik's Avatar

    Hi John,

    thinking about it...

    Was there a lengthy database conversion when you ran the new beaTunes for the first time? If not, can you please check the following:

    Assuming you are on OS X, does the folder /Library/Application Support/beaTunes exist? I mean the one in te hd's root folder, not ~/Library/Application Support/beaTunes.

    If /Library/Application Support/beaTunes does exist, please download beaTunes 2.1.0 again. That might fix the issue.

    Explanation: For an hour or so I had a 2.1.0 version on the website, that stored the library in the wrong location.


  3. hendrik closed this discussion on 22 Feb, 2010 02:38 PM.

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