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Album Artwork not showing

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Kevin Breiter

06 Jul, 2019 03:51 PM

Hi,

I'm transitioning from using iTunes to using beaTunes as my primary music library management system. I currently have a column heading showing for Album Artwork, however, none of my songs are showing the album cover (the whole column is empty). Does anyone have any thoughts as to why it's not showing the album covers? I've attached an image of my library.

Thanks,
Kevin

1. Support Staff 1 Posted by hendrik on 06 Jul, 2019 03:55 PM

   

   Somehow the image is not attached.

   • Is this an iTunes-based or a folder-based library?
   • Is your cover art embedded in your audio files?
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2. 2 Posted by Kevin Breiter on 06 Jul, 2019 04:07 PM

   

   Hi Hendrik,

   This is a folder-based library. When I go to a music file and click “Get Info” the album cover shows. For whatever reason, it’s not showing in beaTunes. FYI, I use MetaBliss to manage my music files data.

   Does that answer your question?

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3. Support Staff 3 Posted by hendrik on 06 Jul, 2019 04:29 PM

   

   Hey Kevin,

   Does that answer your question?

   Not really. Get Info may get the cover from elsewhere, not necessarily from the file. For beaTunes to show the cover art in folder-mode it has to reside in the file itself.

   -hendrik

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4. 4 Posted by Kevin Breiter on 06 Jul, 2019 04:32 PM

   

   How do I ensure the cover art is saved in the file? I have a MacBook Pro, FYI. It shows when I open the file, I’m not sure how I can see if it’s saved in the file. Please advise.

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5. Support Staff 5 Posted by hendrik on 06 Jul, 2019 04:35 PM

   

   Either send me one of those files and I'll check, use a third party player like VLC or use a hex editor like https://www.suavetech.com/0xed/ and check out the actual info in the file.

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6. 6 Posted by Kevin Breiter on 06 Jul, 2019 04:56 PM

   

   I’m trying to send a file below, not sure why it’s attaching strangely.

   • Sexy_Chick_PN.mp3 7.65 MB
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7. Support Staff 7 Posted by hendrik on 06 Jul, 2019 05:00 PM

   

   The artwork is definitely in there.

   Can you please try again to send a beaTunes screenshot?

   Thanks!

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8. 8 Posted by Kevin Breiter on 06 Jul, 2019 05:03 PM

   
   
   

   
   

   On Jul 6, 2019, at 12:00 PM, hendrik <[email blocked]> wrote:

   
   

   // Please reply above this line  ==================================================  From: hendrik (Support staff) The artwork is definitely in there. Can you please try again to send a beaTunes screenshot? Thanks! On Sat, Jul 06 at 09:56 AM PDT, Kevin Breiter wrote: I’m trying to send a file below, not sure why it’s attaching strangely.

   Having trouble reading this? View this discussion online: Album Artwork not showing. Reply with #ignore to stop receiving notifications for this discussion.

   
   

   • beaTunes_2.png 565 KB
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9. Support Staff 9 Posted by hendrik on 06 Jul, 2019 05:16 PM

   

   Weird it should show it. Does sorting by Artwork (ie clicking on the table header) help?

   Also, can you please upload your logs (via the Help menu).

   Thanks!

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10. Support Staff 10 Posted by hendrik on 07 Jul, 2019 08:33 AM

    

    Got the logs. Unfortunately, they don't contain any interesting info.

    This is a long shot, but does turning "Show artwork after inactivity" off in the general preferences perhaps help?

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11. 11 Posted by Kevin Breiter on 07 Jul, 2019 11:59 AM

    

    That did not work. However, I just unchecked the “Show only full artwork” box and then all the artwork appeared. I greatly appreciate your help and responsiveness! Problem solved!

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12. Support Staff 12 Posted by hendrik on 08 Jul, 2019 06:36 AM

    

    However, I just unchecked the “Show only full artwork” box and then all the artwork appeared.

    Ahh!! Yes. That makes sense! Because you haven't sorted by album (or artwork), none of the covers fit within one line and therefore aren't shown when "show only full artwork" is on.

    Problem solved!

    Awesome!

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13. hendrik closed this discussion on 08 Jul, 2019 06:36 AM.

14. Kevin Breiter re-opened this discussion on 09 Jul, 2019 07:19 PM

15. 13 Posted by Kevin Breiter on 09 Jul, 2019 07:19 PM

    

    Hi Hendrik,

    Can I use beaTunes on a second computer without having to buy it again? If so, how do I set that up?

    Thanks,
    Kevin

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16. Support Staff 14 Posted by hendrik on 10 Jul, 2019 06:03 AM

    

    Hey Kevin,

    The license states that you can install the software on multiple computers, but you may not run multiple instances at the same time.

    If so, how do I set that up?

    I'm not sure I understand the question. What do you want to achieve by running beaTunes on multiple computers?

    Cheers,

    -hendrik

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17. 15 Posted by Kevin Breiter on 10 Jul, 2019 12:03 PM

    

    Thanks for getting back to me, Hendrik. I don’t necessarily need to run multiple instances of beaTunes at the same time. I’m a part-time mobile DJ and I have two MacBook Pro laptops (one for back-up). I’m starting to ween off of iTunes and would like to use beaTunes as my primary music management system. I’m not sure how I can install the full version without having to buy it again. I’d appreciate any direction you can provide. Thanks!- Kevin

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18. Support Staff 16 Posted by hendrik on 10 Jul, 2019 12:04 PM

    

    I’m not sure how I can install the full version without having to buy it again.

    Easy: Simply download it from the website and use your license key to register it.

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19. 17 Posted by Kevin Breiter on 10 Jul, 2019 12:58 PM

    

    Got it, thank you!

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