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BPM not being transferred to iTunes

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Shashi Srikantan

06 Jul, 2019 03:30 AM

Hi, I've tried everything that I can to get the BPM to transfer over to iTunes--rebuilding the database, repairing the database, synching, etc. I am attached a copy of the files from the beaTunes folder below. Please help.

1. Support Staff 1 Posted by hendrik on 06 Jul, 2019 07:44 AM

   

   Hi Shashi,

   For some reason the attachment didn’t make it. Can you please send it again using the web interface (link is below).

   That said: what kind of library are you using? Folder-based or iTunes-based? See also https://blog.beatunes.com/2015/01/different-libraries-for-different-needs.html

   Also: which operating system are you on?

   Cheers,

   -hendrik

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2. 2 Posted by Shashi Srikanta... on 06 Jul, 2019 11:34 PM

   

   Hi, so I read the blog post and realized that the issue was likely due to
   the fact that my iTunes folders was not properly set up. So i"ve now gone
   through and fixed the folders, however that seems to have totally thrown
   off beaTunes. I have tried to delete all of the files associated with
   beaTunes and re-download but I still keep getting error messages even
   through I've installed a "clean copy." These are the error messages that I
   get, in the order that they come up:

   [image: image.png]

   [image: image.png]

   Then when I click yes on the first window in the message above (would I
   like to re-build beaTunes' internal database from your audio files), I get
   this:

   [image: image.png]

   I click ok, and then it says beaTunes shutting down, and then...nothing
   happens. If I try to start it up again, we through the same steps above.

   Can you help?

   Thanks,

   Shashi

   ᐧ

   • image.png 83 KB
   • image.png 175 KB
   • image.png 420 KB
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3. Support Staff 3 Posted by hendrik on 07 Jul, 2019 08:36 AM

   

   If beaTunes is indeed stuck in a repair cycle (not a rebuild cycle—two very different things), the best way to get out of it is to delete it's database folder, while it is not running. See http://help.beatunes.com/kb/troubleshooting/beatunes-does-not-start... for details on how to delete the database folder.

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4. 4 Posted by Shashi Srikanta... on 07 Jul, 2019 03:01 PM

   

   There isn't a beaTunes file in the applications support folder? What on
   earth happened?
   ᐧ

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5. 5 Posted by Shashi Srikanta... on 07 Jul, 2019 03:10 PM

   

   I am attaching a copy of the logs here in case it is helpful.
   ᐧ

   • beaTunesLogs.zip 1.75 MB
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6. 6 Posted by Shashi Srikanta... on 07 Jul, 2019 04:05 PM

   

   No need to respond anymore. I just used an uninstall program, reinstalled,
   and now it is fine.

   Thanks.
   ᐧ

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7. Support Staff 7 Posted by hendrik on 08 Jul, 2019 06:34 AM

   

   There isn't a beaTunes file in the applications support folder? What on earth happened?

   macOS has multiple Application Support folders. One on the system level and one on the user level. You need the one on the user level, i.e. the one that is in ~/Library/Application Support. The ~ stands for "user home" directory, not for "disk root". The reason it is difficult to find, is that Apple decided a couple of years ago that the Library folder in the user's home needs to be hidden from the user (god knows why). You can "unhide" it or simply use the Command-Shift-G shortcut in Finder to navigate to ~/Library/Application Support directly.

   No need to respond anymore. I just used an uninstall program, reinstalled, and now it is fine.

   Good. Glad you got it solved!

   -hendrik

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