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Beatunes crashes while analyzing library

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James

02 Jul, 2019 03:31 PM

Hi,

I have run a across a problem. When I try to analyze my whole library Beatunes crash my very powerful latop. It's a razer 15 2018 16GB ram with i7 8750 processor.

1. 1 Posted by James Dillard on 02 Jul, 2019 03:44 PM

   

   Hi, this is beatunes 5.1.13, I'm on iTunes 12.9.5.7.

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2. Support Staff 2 Posted by hendrik on 03 Jul, 2019 07:03 AM

   

   What exactly does this crash look like? Sudden restart? Frozen screen? ...

   Can you please upload your log files (see beaTunes' Help menu)?

   Thanks.

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3. 3 Posted by James Dillard on 03 Jul, 2019 02:05 PM

   

   The laptop shuts down, no warning. I'll upload the error files shortly.

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4. Support Staff 4 Posted by hendrik on 04 Jul, 2019 03:14 PM

   

   Hey James,

   did you upload the logs? I wasn't able to find them yet.

   Thanks,

   -hendrik

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5. 5 Posted by James D on 04 Jul, 2019 10:29 PM

   

   I do have another question. Is there any way to add cue points? Mixed in Key has a feature that adds 8 cue points. I was wondering if Beatunes had some variant of this.

   Sent from Mail for Windows 10

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6. Support Staff 6 Posted by hendrik on 05 Jul, 2019 06:19 AM

   

   I'm sorry, but there is no support for cue points.

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7. Support Staff 7 Posted by hendrik on 06 Jul, 2019 09:25 AM

   

   I have looked at your logs, but unfortunately they were created too long after the crash occurred and therefore don't contain any information about the crash.

   Should this happen again, please upload your logs right after the crash occurred. Perhaps that gives me some useful information.

   Thank you!

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8. 8 Posted by James D on 06 Jul, 2019 04:51 PM

   

   Okay, I’ll upload them again after it crashes. I did notice that it happens less when I set the Razer’s power settings to “Gaming”. Question , If you stop analyzing in a middle of a session, does Beatunes start the session over or does it skip the files it’s touched and continue?

   Thanks

   James

   Sent from Mail for Windows 10

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9. Support Staff 9 Posted by hendrik on 06 Jul, 2019 04:55 PM

   

   If you stop analyzing in a middle of a session, does Beatunes start the session over or does it skip the files it’s touched and continue?

   It restarts where it stopped.

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10. 10 Posted by James D on 09 Jul, 2019 04:59 AM

    

    I think it’s a great feature having the ability to exclude genre’s in the analysis process. Will you be expanding this functionality where as you can analyze only certain genre’s ? My reason for asking this is it seems there hundreds of Genre’s in my 500GB collection and takes me a long time to exclude them.

    Sent from Mail for Windows 10

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11. Support Staff 11 Posted by hendrik on 09 Jul, 2019 06:15 AM

    

    You can always filter the main table view by genre, select all, and start analysis for the selected songs.

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12. 12 Posted by James D on 14 Jul, 2019 06:10 PM

    

    This comment was split into a new discussion: Harddrive Replacement

    Thanks Hendrik,

    I do have some other questions.

    I’ve recently replaced my existing 512GB ssd with a 1TB ssd. I did this so I would not have to carry an external drive with me ,all the time. I now have a dilemma. I’ve done a lot of processing with Beatunes and do not want to lose the changes I made. SO, I’m not sure how to approach adding the music files to a new volume without losing Beatunes metadata. I was thinking about simply dumping the files onto the iTunes pane with consolidate selected, but I just wanted to be sure this function doesn’t overwrite what I’ve done so far.

    Thanks

    Sent from Mail for Windows 10

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13. hendrik closed this discussion on 20 Jul, 2019 08:44 AM.