Home → Problems →

stack overflow errors.

• Edit

mail

15 May, 2019 02:59 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2019-05-15-155245.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 5.1.13
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.192-b12
* Vendor: Oracle Corporation
* OS: Windows 7 6.1, amd64
* Library: iTunes
* Memory: 92m - 6224m
* Registered as: John Taylor
Hi, every time I go to commit a change that is more than 3 entries I keep getting the stackoverflow error. I have just tried increasing the maximum memory to 7gb but I don't know why this keeps happening when I have updated everything to the latest versions. It is becoming extremely annoying as this is the best app to make changes to my itunes library but now it's falling over doing this all the time.

• beaTunes-logs-2019-05-15-154400.zip 4.79 MB

1. Support Staff 1 Posted by hendrik on 16 May, 2019 07:34 AM

   

   Hi John,

   thanks for making me aware of this.

   Please first shut down beaTunes and then download and install https://www.beatunes.com/download/beaTunes-5-1-14-SNAPSHOT-x64.exe

   It should fix the stack overflow.

   However, the root cause of the issue appears to be that you are trying to manipulate iTunes tracks that are apparently not local files, which is unfortunately impossible. So you may find that the error message goes away, but you still don't reach the desired outcome (the change won't "stick").

   Please let me know, how this goes.

   Cheers,

   -hendrik

   • Edit

2. Support Staff 2 Posted by hendrik on 17 May, 2019 11:57 AM

   

   Hey John,

   just wanted to quickly check in with you. Did the dev snapshot solve the issue?

   Thanks,

   -hendrik

   • Edit

3. 3 Posted by mail on 17 May, 2019 04:07 PM

   

   Henrik,

   Not had a chance to look - very busy day.

   John

   • smime.p7s 2.25 KB
   • Edit

4. Support Staff 4 Posted by hendrik on 18 May, 2019 08:38 AM

   

   Not had a chance to look - very busy day.

   Sorry. Didn't mean to be pushy.

   • Edit

5. 5 Posted by mail on 18 May, 2019 09:10 AM

   

   Hi.

   Small problem I'm getting the cannot start jvm error.

   I've not changed anything else, so I reckon it's the new installation.

   John

   • Edit

6. Support Staff 6 Posted by hendrik on 18 May, 2019 09:10 AM

   

   Small problem I'm getting the cannot start jvm error.

   What does that look like?
   Was beaTunes running when you ran the installer?

   • Edit

7. 7 Posted by mail on 18 May, 2019 10:51 AM

   

   Hi,

   I installed the version in the link you provided in your response.

   Thanks,
   John

   On 18 May 2019, at 11:49 am, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

   • Edit

8. Support Staff 8 Posted by hendrik on 18 May, 2019 10:52 AM

   

   Hey John,

   I understand.

   You wrote:

   Small problem I'm getting the cannot start jvm error.

   I'm curious to see what that error message looks like. Can you please send a screenshot?

   Thank you.

   • Edit

9. 9 Posted by mail on 18 May, 2019 11:03 AM

   

   Hi,

   I’ll do so later, not that easy at present.

   John

   On 18 May 2019, at 12:02 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

   • Edit

10. 10 Posted by mail on 18 May, 2019 11:13 AM

    

    Hi,

    Just managed to do it remotely whilst away from the computer itself:
    [image1.jpeg]

    Thanks,
    John

    • image1.jpeg 715 KB
    • Edit

11. 11 Posted by mail on 18 May, 2019 07:07 PM

    

    Genrik,

    Sorry I've just had a week of daily trips to hospital + 3 or so, then a busy day doing things yesterday and it's just warn me out, it's one of those things that can't be helped but I'm hoping will improve from near the middle of next week.

    John

    • Edit

12. Support Staff 12 Posted by hendrik on 20 May, 2019 08:53 AM

    

    Hey John,

    no worries—there are definitely more important things than beaTunes bugs—like having to go to the hospital. I'm sorry for whatever the reason might be.

    Regarding the error message you are seeing (JVM start): I cannot reproduce it. But what I suspect is that you either installed beaTunes in a non-standard folder, perhaps containing a special character like & or somehow the download didn't work correctly.

    So what I recommend is stop beaTunes, download the file again and install it in the same location you have installed the "standard" beaTunes.

    Here's the link again: https://www.beatunes.com/download/beaTunes-5-1-14-SNAPSHOT-x64.exe

    Hope this helps,

    -hendrik

    • Edit

13. 13 Posted by mail on 20 May, 2019 02:16 PM

    

    Henrik,

    I did as you said and it failed to start again:

    I have attached a screenshot but I have also tried installing Java Runtime from Oracle and I get the same error again.

    So basically, I've done everything I can. it is getting past the splash screen and that's where it crashes. I've also cleared out the preferences file etc. from the standard locations and that's not working either. I will put my hands up here, I am experiencing tiredness so maybe I'm not thinking that straight. I hope my mind sorts itself out but I think it's just a busy weekend and now being out for a few hours has just warn me our again.

    I don't know if there's anything else I can do at my end at the moment.

    Don't worry about replying for a few hours, I am in need of rest..

    John

    • betatuneserror.jpg 616 KB
    • Edit

14. Support Staff 14 Posted by hendrik on 20 May, 2019 02:49 PM

    

    Hm. Leaves me puzzled.

    Is this perhaps a 32 bit machine?

    • Edit

15. 15 Posted by mail on 21 May, 2019 08:51 AM

    

    Hi,

    No 64 bit win 7 home prem.

    Shall I try different user ?

    John

    • smime.p7s 2.25 KB
    • Edit

16. 16 Posted by mail on 21 May, 2019 04:14 PM

    

    Hendrik,

    I’m miffed, just changed windows user and beatunes has loaded fine.

    I think it might be time to change user set up or completely scrape off beatunes and
    do a fresh start. So I wonder if windows accounts are corrupted.

    John

    On 20 May 2019, at 3:50 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

    • Edit

17. Support Staff 17 Posted by hendrik on 21 May, 2019 04:20 PM

    

    I’m miffed, just changed windows user and beatunes has loaded fine.

    Perhaps you have installed the regular version and the snapshot version as different users?

    • Edit

18. 18 Posted by mail on 21 May, 2019 05:52 PM

    

    Hi,

    Good question but both installations detected each other saying they needed
    to remove each other so that might not be an issue.

    I’ll have a clear off using uninstall software and try again.

    John

    On 21 May 2019, at 5:20 pm, hendrik <[email blocked]<mailto:[email blocked]>> wrote:

    • Edit

19. Support Staff 19 Posted by hendrik on 22 May, 2019 09:19 AM

    

    Good luck!

    Once this works again, can you please let me know, whether the original issue was addressed?

    Thank you!

    • Edit

20. 20 Posted by mail on 22 May, 2019 11:13 AM

    

    Hi,

    I will do, as this is ,most strange. I am trying to put all my music files together in one place at the moment, take a backup and then delete all the duplicates. This is taking forever even on a fast network to combine everything in just one place, which is the other annoying thing.

    Once that is done take a backup, but it in a fire safe and then get everything onto Icloud Match duplicate free which should mean I have my full music library available on my phone through data.

    Thanks,
    John

    • Edit

21. Support Staff 21 Posted by hendrik on 23 May, 2019 07:29 AM

    

    That sounds like a fair bit of work!!

    • Edit