beaTunes 5 not loading

dlfns00's Avatar


05 May, 2019 12:22 PM

I upgraded to BeaTunes 5 and it won't load. Keep getting a couple of error messages.Database migration failed Java.IOException: H2 Migration failed & An error occurred. Please restart beaTunes. org.hibernate.exception.GenericJDBCException: Unable to acquire JBDC Connection. I'm a beginner when it comes to troubleshooting things on the iMac. I'm running macOS Mojave Version 10.14.4, and iTunes version I tried troubleshooting from beaTunes,found how to get to my library, but couldn't find ~/Library/Application Support/beaTunes/Database. I also upgraded from beaTunes 2 to BeaTunes 5 and that's when I had problems starting BeaTunes 5.
Please help me get started and show me what to do to get going.
Thanks [email blocked]

  1. Support Staff 1 Posted by hendrik on 05 May, 2019 01:26 PM

    hendrik's Avatar

    I assume the database upgrade from 2 to 5 failed. The best way to recover is to manually delete the database. You can do that by deleting the folder ~/Library/Application Support/beaTunes/Database Note that this also means that you will delete all data that's not in the database (see for details).

    Now, as you have found out, ~/Library/Application Support/beaTunes/Database is tricky to find, when you're relatively new to the Mac.

    Here's what's important:

    1. ~ the squiggly line means "home" directory. So this is not the base directory of your hard drive, but rather a shortcut for something like /Users/USERNAME/ (whatever USERNAME that may be in your case)
    2. Newer versions of macOS effectively hide the folder ~/Library/ from you. Finder simply does not display it, even though it's there. God knows why Apple decided to do this.
    3. To navigate to any folder in Finder, use the menu item Go -> Go to Folder... (in the Finder App). This will open a little dialog, which lets you enter a path. Enter ~/Library/Application Support/beaTunes/. Now you can see the Database folder. Simply delete that folder (while beaTunes is not running). Then start beaTunes.
  2. 2 Posted by dlfns00 on 05 May, 2019 10:40 PM

    dlfns00's Avatar

    Thank you so much. The way you explained hoe to resolve the problem took a little time but I have beaTunes up and running. I’ll get in contact with Apple and have them make my library show in finder instead of holding down the option button to show it. Was told to go to terminal but that’s out of my league
    I have a lot to learn upgrading from beaTunes 2 to beaTunes 5. I’ll have to keep your contact info for questions I may have in the future. You personally explain how to correct this problem better than FAQ
                                                                                                     Thanks again
                                                                                                    [email blocked]

  3. Support Staff 3 Posted by hendrik on 06 May, 2019 07:04 AM

    hendrik's Avatar

    I’ll get in contact with Apple and have them make my library show in finder instead of holding down the option button to show it.

    I'd be very surprised, if they reacted to a complaint. But do tell them!

    Whenever you have a new question about beaTunes, please start a new discussion at



Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac