HELP I paid for a subscription and cannot locate the license key

joseph edery's Avatar

joseph edery

04 May, 2019 07:55 AM

Hi, I paid for a subscription and cannot locate the license key.

I went to the help menu and inserted my email address - it comes up email address not found.

I just paid $34.99 and need help.

Please advise, Joe

  1. Support Staff 1 Posted by hendrik on 04 May, 2019 08:50 AM

    hendrik's Avatar

    Hey Joseph,

    I checked your purchase and it looks like you misspelled your email address.

    I have just re-send the license mail to your correct address.

    Important: The license was made out to the misspelled address. To register beaTunes you will have to enter it exactly as it appears in the license mail, i.e. the wrong way. This is mostly cosmetic, the entry in the customer database is correct .

    Please also note, that you have not purchased a subscription, but a one-time license fee for version 5 of the software.

    Have a great weekend!


Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac