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no sync with iTunes

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Rachel

24 Apr, 2019 04:39 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2019-04-24-093806.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. Please enter your message to us here.

* beaTunes: 5.1.13
* JVM: OpenJDK 64-Bit Server VM
* Version: 25.152-b5
* Vendor: JetBrains s.r.o
* OS: Mac OS X 10.14.4, x86_64
* Library: iTunes
* Memory: 92m - 640m
* Registered as: Rachel L Shaw

• beaTunes-logs-2019-04-24-093806.zip 2.62 MB

1. Support Staff 1 Posted by hendrik on 24 Apr, 2019 06:10 PM

   

   Is the problem that new entries from beaTunes don’t show up in iTunes or the other way around?

   Also, is this about single values or playlists?

   Thanks.

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2. 2 Posted by Rachel Shaw on 24 Apr, 2019 08:22 PM

   

   New entries don’t show up

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3. Support Staff 3 Posted by hendrik on 24 Apr, 2019 08:23 PM

   

   Did you try File -> Synchronize?

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4. 4 Posted by Rachel Shaw on 24 Apr, 2019 10:18 PM

   

   It says it's already synchronized, but the iTunes BPM column isn't
   populated. I already reinstalled iTunes with the MacOS Mojave and
   reinstalled Beatunes 5.

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5. Support Staff 5 Posted by hendrik on 25 Apr, 2019 08:16 AM

   

   Ah, Ok.

   So you are analyzing for BPM, but the values aren't propagated from beaTunes to iTunes. I.e., you see the values in beaTunes. Even analyzing again does not help. Correct?

   Then please check the box "Force overwriting..." in the beaTunes general preferences and run the analysis again.

   Just to clarify: During synchronization data is read from iTunes and the beaTunes library is adjusted accordingly. So the data flow is always from iTunes to beaTunes. Changes in beaTunes should be propagated almost instantaneously to iTunes without synchronization. For this to work well, please avoid switching back and forth between iTunes and beaTunes (if automatic sync is on).

   Hope this solves it!

   -hendrik

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6. 6 Posted by Rachel Shaw on 25 Apr, 2019 05:25 PM

   

   Force overwriting didn't work. How do I set auto sync?

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7. Support Staff 7 Posted by hendrik on 25 Apr, 2019 05:27 PM

   

   How did it not work? What did you do?

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8. 8 Posted by Rachel Shaw on 25 Apr, 2019 05:38 PM

   

   Can you please give the order of what to do after I open BeaTunes? I'm
   going to restart my mac and try again.

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9. 9 Posted by Rachel Shaw on 25 Apr, 2019 05:58 PM

   

   I restarted. Thanks for your patience.

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10. Support Staff 10 Posted by hendrik on 25 Apr, 2019 06:42 PM

    
    1. Make sure "Force overwriting..." is turned on (in the beaTunes general preferences)
       
    2. Select the songs for which the BPM value was not communicated to iTunes
       
    3. Click on analyze
       
    4. In the Analysis Options dialog, make sure that the "Replace existing..." option is turned on for the BPM task.
       
    5. Run the analysis

    That should do it.
    If not, please send a fresh set of logs via beaTunes' Help menu and describe in detail what you did and what went wrong.

    Thank you!

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