Cannot register new version for update

Jennifer Downing's Avatar

Jennifer Downing

04 Apr, 2019 06:16 AM

I bought a 3->5 license upgrade, but cannot use it. The 'register' menu option is greyed out and it doesn't prompt for key on startup,
Thank you

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/jennifermdowning/Library/Logs/beaTunes

* beaTunes: 3.5.5
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 20.65-b04-468
* Vendor: Apple Inc.
* OS: Mac OS X 10.13.6, x86_64
* Registered as: Jennifer Downing

  1. Support Staff 1 Posted by hendrik on 04 Apr, 2019 09:05 AM

    hendrik's Avatar

    Hey Jennifer,

    you first have to download and install beaTunes 5, then you can start and register it.



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