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Beatunes will not correct inspected items

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phillytm

08 Dec, 2009 04:31 PM

When I allow beatunes to inspect my music library, and choose solutions from options presented, after several items are chosen, beatunes no longer responds to choices. And when I click to allow beatunes to correct all chosen items, it stalls at the first correction screen. No changes are realized, and the same errors show up on re-inspection. Please advise.

1. 1 Posted by Manning, Terry on 08 Dec, 2009 04:33 PM

   

   In starting this problem discussion, I should have mentioned that my
   problem is with Beatunes 2 in OS X (snow leopard). Thanks.

   Terry Manning, CBS 60 Minutes
   212-975-8039, [email blocked]

   -----Original Message-----
   From: beaTunes
   [mailto:[email blocked]]
   Sent: Tuesday, December 08, 2009 11:31 AM
   To: Manning, Terry
   Subject: Beatunes will not correct inspected items

   Hey phillytm,

   thanks for your email. It's been added to the queue and I'll be taking a
   look as soon as I can.
   Usually, I try and respond to requests within 24 hours.

   Based on your email, our helpdesk system believes you should check out
   the following articles in our FAQ:
     
     - "Communication with iTunes fails" at
   http://beatunes.tenderapp.com/faqs/troubleshooting/communication-with-it
   unes-fails
     

   If this email is about a beaTunes bug, please make sure you let me know,
   which versions of beaTunes and iTunes you are using. Also, please let me
   know, what operating system version you are using.

   I'll send an email to you (at [email blocked]) when I update your
   request.

   Thank you!

   tagtraum industries incorporated
   http://www.beaTunes.com/
   http://www.tagtraum.com/

   • Edit

2. Support Staff 2 Posted by hendrik on 08 Dec, 2009 05:57 PM

   

   Hi,

   First of all - have you installed the Java Udpate 1 that was released last week? If not, please do using System Update (in the Apple menu). Does the problem occur even after the update?

   Thanks,

   -hendrik

   • Edit

3. 3 Posted by Manning, Terry on 08 Dec, 2009 07:10 PM

   

   Yes, I did that update before installing recent Beatunes 2 update, but
   it didn't help correct the problem.

   Terry Manning, CBS 60 Minutes
   212-975-8039, [email blocked]

   -----Original Message-----
   From: hendrik
   [mailto:[email blocked]]
   Sent: Tuesday, December 08, 2009 12:57 PM
   To: Manning, Terry
   Subject: Re: Beatunes will not correct inspected items [Problems]

   • Edit

4. Support Staff 4 Posted by hendrik on 09 Dec, 2009 08:01 AM

   

   Hi Terry,

   this problem didn't happen when you were still using Leopard, right?

   In any case, could you please send me your logs? They are in ~/Library/Logs/beaTunes/ - please zip the folder before sending it.

   Thank you,

   -hendrik

   • Edit

5. hendrik closed this discussion on 22 Feb, 2010 02:31 PM.