all music is missing

brian long's Avatar

brian long

09 Feb, 2019 01:41 PM

I opened beatunes this morning and all of my music is missing except for a playlist I just downloaded, all playlist are empty

  1. Support Staff 1 Posted by hendrik on 09 Feb, 2019 04:54 PM

    hendrik's Avatar

    Did you try File -> Synchronize or a restart?
    Is this a folder based library and the drive was not available?

  2. 2 Posted by Brian Long on 09 Feb, 2019 05:35 PM

    Brian Long's Avatar

    just spent 3hrs with Apple, had to rebuild my entire library, no one can figure out what happened to it.
    I really appreciate your quick response!!!

    Thanks you,

    Brian Long
    [email blocked]

  3. Support Staff 3 Posted by hendrik on 10 Feb, 2019 08:46 AM

    hendrik's Avatar

    Does that mean the problem is solved?


  4. 4 Posted by Brian Long on 10 Feb, 2019 10:11 PM

    Brian Long's Avatar

    yes, thanks you
    Brian Long
    [email blocked]

  5. Support Staff 5 Posted by hendrik on 11 Feb, 2019 06:35 AM

    hendrik's Avatar

    Next time, before rebuilding, please try first to repair the database (the other option in the Tools menu). It's a lot faster and may also solve a problem like you experienced.


  6. hendrik closed this discussion on 11 Feb, 2019 06:35 AM.

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