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Paid but no key

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Matthew Allen

06 Dec, 2009 11:55 PM

i have also paid for the beatunes on Saturday morning.. but i've had no key emailed to my hotmail account or junk folders

1. Support Staff 1 Posted by hendrik on 07 Dec, 2009 12:02 PM

   

   Hi Matt,

   thank you for your email.

   Typically, you would have received an email right away, informing you that the transaction will take at least 4 business days (you used an eCheck - they take forever). This is why we advice against eChecks on http://www.beatunes.com/beatunes-checkout-win.html and http://www.beatunes.com/beatunes-checkout-osx.html.

   However, our license server was down for a little while, so you didn't get that email in time. I just re-sent it.

   The way this works, is that we have to wait for your eCheck to clear. Once the money is on our account, Paypal informs our server and our server sends the license key to you right away.

   I believe you can still cancel the transaction and simply pay with your credit card, which will be (pretty much) instantaneous.

   Thank you for your patience,

   -hendrik

   PS: This is what we usually get from Paypal, when somebody pays with an eCheck:

   Hello tagtraum industries incorporated,

   XXXXXX ([email blocked]) has sent you an eCheck payment of $31.95 USD.
   It usually takes about 7-9 days for you to receive the money (estimated: 15/12/2009-17/12/2009). We recommend that you wait until the money arrives before shipping items. We'll email you when this eCheck payment has been deposited into your account.

   ---

   Payment details

   Total amount: $31.95 USD
   Currency: U.S. Dollars
   Item/Product Number: beaTunes-2.x-osx
   Transaction ID: 15M53476TVXXXXXXX
   Quantity: 1
   Item/Product Name: beaTunes2
   The following options were included with this payment: first_heard: MacUpdate
   first_heard_other:

   Buyer: XXXXXXXXX
   Phone: XXXXXXXX

   ---

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2. 2 Posted by Mattthew Allen on 16 Dec, 2009 11:45 AM

   

   hiya

   Thanks for your swift response. I have now received an email about 26hrs ago saying that I payment has been cleared for my echeque. Can you let me have my key now please

   Thanks in advance

   matt
   0044 (0)7956309292

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3. Support Staff 3 Posted by hendrik on 16 Dec, 2009 11:47 AM

   

   Hi,

   I think it was just sent to you. Did you get it?

   -hendrik

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4. 4 Posted by Mattthew Allen on 16 Dec, 2009 11:54 AM

   

   Not yet but I'll keep my eyes peeled

   thanks

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5. Support Staff 5 Posted by hendrik on 16 Dec, 2009 11:57 AM

   

   Hm - it was sent about 15min ago - can you please check your spam folder?

   Thank,

   -hendrik

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6. 6 Posted by Mattthew Allen on 16 Dec, 2009 12:36 PM

   

   It was in there!!

   Thanks.. Just quickly, I have downloaded the new 2.1.0, do I need to rescan all of my library again.

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7. Support Staff 7 Posted by hendrik on 16 Dec, 2009 12:38 PM

   

   No - it should transfer all the old values - but it will take a while.
   Don't interrupt the process!

   Let me know, if you have any problems.

   Thanks,

   -hendrik

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8. hendrik closed this discussion on 22 Feb, 2010 02:31 PM.