Bob Lowe's Avatar

Bob Lowe

30 Jan, 2019 12:46 AM

1. If you experienced a crash or other abnormal behavior, please attach the log file '' by dragging it from your desktop onto the 'Attach File' button below.

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My latest downloaded version has been "synchronizing" with music library for several days now, and doesn't ever stop. Granted, I do have 28,000 songs, but it has gone much faster in the past. Can you advise?

* beaTunes: 5.1.11
* JVM: OpenJDK 64-Bit Server VM
* Version: 25.152-b5
* Vendor: JetBrains s.r.o
* OS: Mac OS X 10.14.2, x86_64
* Library: iTunes
* Memory: 92m - 2048m
* Registered as: Bob Lowe

  1. Support Staff 1 Posted by hendrik on 30 Jan, 2019 06:58 AM

    hendrik's Avatar

    It should definitely not synchronize for that long. Please go to Help and choose Upload Logs.

  2. 2 Posted by Robert Lowe on 30 Jan, 2019 05:11 PM

    Robert Lowe's Avatar

    I uploaded logs as requested. Thx.

  3. Support Staff 3 Posted by hendrik on 30 Jan, 2019 07:32 PM

    hendrik's Avatar

    Thanks for the logs.

    Please cancel synchronization and select Repair Database from the Tools menu. Then restart beaTunes. Upon restart of the app, beaTunes will attempt to repair the database, hopefully successfully. Then try to sync again.

  4. 4 Posted by Robert Lowe on 31 Jan, 2019 02:33 AM

    Robert Lowe's Avatar

    Worked! Thank you!

  5. Support Staff 5 Posted by hendrik on 31 Jan, 2019 06:40 AM

    hendrik's Avatar


  6. hendrik closed this discussion on 31 Jan, 2019 06:40 AM.

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