i just had to upgrade itunes by completely installing a new version. now I can not syncronize....

james's Avatar


22 Aug, 2018 05:33 PM

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* beaTunes: 5.1.1
* JVM: Java HotSpot(TM) 64-Bit Server VM
* Version: 25.152-b16
* Vendor: Oracle Corporation
* OS: Windows 10 10.0, amd64
* Library: iTunes
* Memory: 92m - 3072m
* Registered as: james hubbell

  1. Support Staff 1 Posted by hendrik on 22 Aug, 2018 05:43 PM

    hendrik's Avatar

    Please explain in more detail (any error messages? How do you know sync does not work?).

    Please also post your logs.

  2. Support Staff 2 Posted by hendrik on 22 Aug, 2018 08:51 PM

    hendrik's Avatar

    Please also post your logs.

    Ah. Just discovered your logs.

    Can you restart beaTunes and then run sync via the File menu? Does that help?

    If not, please try to Repair your database via the Tools menu. If that does not succeed, I'm afraid you will have to Rebuild your database.

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