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iTunes Playlists not displaying

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thedj

28 Jul, 2018 02:53 PM

Using BeaTunes 5.1.8 and my playlists from iTunes are not displaying. I repaired and rebuild my database and still nothing

1. Support Staff 1 Posted by hendrik on 30 Jul, 2018 03:31 PM

   

   Hey,

   If you cannot see any playlists at all, perhaps your turned off the sidebar. To turn it back on, please use the menu View -> Show Sidebar.

   If you're just unable to see your iTunes playlists, perhaps you have chosen to use a folder-based library? You can check in the beaTunes general preferences. For more details, please see https://blog.beatunes.com/2015/01/different-libraries-for-different...

   If this does not help, please send your logs. You can do so via the beaTunes' Help menu. Just choose Upload Logs.

   Thanks!

   -hendrik

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2. 2 Posted by Alvaro on 08 Feb, 2021 06:53 PM

   

   Hello Hendrik,

   Since I upgraded to the last version of Beatunes all my playlist I have in Itunes have disappeared. Could you please help me to recover them?, thank you.

   Alvaro

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3. Support Staff 3 Posted by hendrik on 08 Feb, 2021 07:50 PM

   

   Hey Alvaro,

   are you using an iTunes- or a folder-based library? Please see https://blog.beatunes.com/2015/01/different-libraries-for-different... for details.

   -hendrik

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4. 4 Posted by Alvaro Perez on 08 Feb, 2021 08:50 PM

   

   Hi Hendrik,

   Thanks for your quick answer. I have my music files in an external drive (folder based library). There must be something wrong with the Library.xml, and I have quite big library. I read the article you sent , what do you suggest to do first ?.

   Alvaro

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5. Support Staff 5 Posted by hendrik on 08 Feb, 2021 08:51 PM

   

   iTunes playlists are only shown in beaTunes for iTunes-based libraries.

   what do you suggest to do first ?.

   Create an iTunes-based collection in beaTunes.

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6. 6 Posted by Alvaro Perez on 08 Feb, 2021 09:00 PM

   

   Can I do that wven if the music library is in an external disk ?

   Alvaro Pérez

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7. Support Staff 7 Posted by hendrik on 08 Feb, 2021 09:02 PM

   

   Can I do that wven if the music library is in an external disk ?

   Where the audio files are located does not matter. If you are using iTunes on Windows or older version of macOS, you just need to locate the Library.xml file. Typically that is not on the external disk.

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8. 8 Posted by Alvaro Perez on 09 Feb, 2021 10:25 AM

   

   Morning Hendrik,

   Thank you, it worked it out!…

   Any advice how can I speed up Beauties with my big library music?

   Cheers,

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9. Support Staff 9 Posted by hendrik on 09 Feb, 2021 12:52 PM

   

   Any advice how can I speed up Beauties with my big library music?

   1. How many tracks do you have?
      
   2. What does beaTunes' About dialog look like (screenshot)?
      
   3. Which operation is slow? Please be specific.
      
   4. Do you have "Synchronize on window activation" in the general preferences turned on or off? (if your collection is truly large, you probably want to turn it off and synchronize manually via File -> Synchronize)
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10. 10 Posted by Alvaro Perez on 09 Feb, 2021 01:07 PM

    

    1.- I have around 19000 songs
    2.- sending screenshot attached
    3.- The synchronisation is very slow and everytime I want to listen a playlist get stucked the sound
    4.- I do the synchronisation manually but I understand take the entire library?

    • 2.png 75.4 KB
    • 1.png 97.2 KB
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11. Support Staff 11 Posted by hendrik on 09 Feb, 2021 01:29 PM

    

    sending screenshot attached

    Please send a screenshot of the About window. That's the one you see when you click on the application menu (beaTunes5) and then About beaTunes5.

    Can you also please upload your logs? You can do so from within the app via Help -> Upload Logs.

    Thank you.

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12. 12 Posted by Alvaro Perez on 09 Feb, 2021 01:55 PM

    

    Hello,

    Here I send you, thank you.

    • 2.png 113 KB
    • 1.png 56.7 KB
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13. Support Staff 13 Posted by hendrik on 09 Feb, 2021 02:15 PM

    

    Thanks for the screenshot.

    The logs didn't arrive for some reason. In beaTunes, did you open the Help menu and then select Upload Logs from that menu?

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14. 14 Posted by Alvaro Perez on 09 Feb, 2021 02:18 PM

    

    Apologies Hendrik, here it goes…

    • 2.png 207 KB
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15. Support Staff 15 Posted by hendrik on 09 Feb, 2021 02:23 PM

    

    That's a screenshot from the logs folder.

    I was asking for you to open the Help menu in beaTunes5 and then select Upload Logs from that menu.

    Thanks.

    • Screen_Shot_2021-02-09_at_15.22.43.png 911 KB
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16. 16 Posted by Alvaro Perez on 09 Feb, 2021 02:29 PM

    

    I just did it and received this answer.

    • 1.png 127 KB
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17. Support Staff 17 Posted by hendrik on 09 Feb, 2021 07:19 PM

    

    Thank you.

    May I ask what kind of hardware you are using (model, CPU, disk, ...)? I'm wondering, because you still run OS X 10.11.

    You might want to try to run Tools -> Repair Database. Perhaps that speeds things up a little.

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18. Support Staff 18 Posted by hendrik on 10 Mar, 2021 01:15 PM

    

    Hi,

    did repairing the database help?
    Is this issue resolved?

    Cheers,

    -hendrik

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19. 19 Posted by Alvaro Perez on 10 Mar, 2021 01:39 PM

    

    Hi Hendrik

    Thank you for asking!.

    My Macbook colapsed. I will buy a new Macbook air next week and will re installed Beatunes, I think would work faster despite the high amount of songs I have. Will let you know omce is done.

    Cheers

    Alvaro Pérez

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20. Support Staff 20 Posted by hendrik on 10 Mar, 2021 07:03 PM

    

    Sounds good! :-)

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