Task Queue not processing any items

dmz's Avatar


30 Jul, 2011 10:17 PM

When I start beaTunes (v 3.02), I get a message asking if I want to resume analysis of the Task Queue. If I say yes, beaTunes essentially hangs forever. If I say no, then the Task Queue says it has 58 items in it, but if I look there non are shown. If I try to clear the task queue, nothing happens. I have tried uninstalling and reinstalling (and deleting every beaTunes file or directory I could find), but the task queue still has 58 invisible items in it after reinstalling.

How do I reset to a clean state and start over?

Log files attached.

  1. 1 Posted by dmz on 30 Jul, 2011 10:32 PM

    dmz's Avatar

    I did find that deleting the beaTunes folder in ~/Library/Application Support did allow for a clean re-install. (The ~/Library folder is hidden in OS X Lion, so I didn't find it when I used Spotlight search to find all of the beaTunes files before.)

  2. Support Staff 2 Posted by hendrik on 31 Jul, 2011 07:41 AM

    hendrik's Avatar

    It looks like you may have updated to beaTunes 3 while the queue wasn't empty. That can lead to the observed problems. Deleting the beaTunes folder in ~/Library/Application Support will also delete the Database folder, which allows a clean start without any data. It also resets a couple of preferences.

    And yeah.. Lion hides the ~/Library folder. A little annoying IMHO.

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