betunes quits start with error message
error message cannot open connection
mac osx lion but the problem existed before updating to lion
cant find the mentioned path for log files under lion !
I believe the problem was caused by accidentally opening beatunes 2 after beatunes 3 was installed
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Hans on 24 Jul, 2011 09:56 AM
I am using operating system OSX Lion 10.7, but had the same before updating from 10.6
Beatunes 3.02 and Beatunes 2.1.20
the reason i was switching back to beatunes 2.1 is that 3.02 is very very slow on my system
i cannot attach all my log files, they are 32 MB zipped
Support Staff 2 Posted by hendrik on 24 Jul, 2011 02:31 PM
Hi Hans,
it looks like your internal beaTunes database is somehow dysfunctional. Can you please zip the folder
/Users/hansmuhlbauer/Library/Application Support/beaTunes/Database/and send it my way - perhaps something can still be saved.-hendrik
3 Posted by hans.muehlbauer on 25 Jul, 2011 07:16 AM
Hi hendrik,
my database is too big for email
how do you want me to transfer?
- hans
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 24.07.2011 16:31
Subject: Re: betunes quits start with error message [Problems]
Support Staff 4 Posted by hendrik on 25 Jul, 2011 08:22 AM
Hi Hans,
the dates on the database files indicate that you haven't been running beaTunes 3 for quite a while. Are you sure it's not working?
-hendrik
BTW, downgrading back to beaTunes 2 after using beaTunes 3 can lead to dataloss in beaTunes 2 (not 3).
5 Posted by hans.muehlbauer on 25 Jul, 2011 08:52 AM
yes i am sure the problem consits since quite some weeks now and i had no
time to address this issue
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 10:21
Subject: Re: betunes quits start with error message [Problems]
Support Staff 6 Posted by hendrik on 25 Jul, 2011 10:21 AM
Just to make sure we are on the same page.
Which version would you like to use right now? beaTunes 2 or beaTunes 3?
Thanks,
-hendrik
Support Staff 7 Posted by hendrik on 25 Jul, 2011 10:25 AM
Also, but that's a different topic, please let me know, which part of beaTunes 3 was slow on your system... E.g. sync, startup, inspection, analysis, ... Thanks.
8 Posted by hans.muehlbauer on 25 Jul, 2011 10:32 AM
i like to use version 3 but currently its so slow on my machine that i had
to switch back to version2 version3 was simply too slow for me.
i had not tried version 3 on osx lion which i updated already.
anyway i want too switch to beatunes 3 and if i have to accept the slow
speed i will.
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 12:21
Subject: Re: betunes quits start with error message [Problems]
9 Posted by hans.muehlbauer on 25 Jul, 2011 10:34 AM
hmm is quite some weeks back and i am not sure which part was causing the
slow reaction.
lets just decide for version 3 right now and when i am back to operation i
report back to you where i feel its too slow for me.
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 12:24
Subject: Re: betunes quits start with error message [Problems]
Support Staff 10 Posted by hendrik on 25 Jul, 2011 10:52 AM
Ok,
let's try beaTunes 3 then. Please install the latest dev snapshot from http://www.beatunes.com/download/beaTunes-3-0-3-SNAPSHOT-osx.dmg
It contains some code that speeds up startup for large iTunes collections a little bit.
When running this, do you still see the mentioned error message? If you do, could you please send me a fresh set of logs?
Thank you,
-hendrik
11 Posted by hans.muehlbauer on 25 Jul, 2011 11:11 AM
3.03 snapshot does start properly with following message:
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 12:52
Subject: Re: betunes quits start with error message [Problems]
Support Staff 12 Posted by hendrik on 25 Jul, 2011 11:12 AM
Can you please send me the corresponding logs?
http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-...
Thanks!
13 Posted by hans.muehlbauer on 25 Jul, 2011 11:19 AM
where can i find the logs under osx lion?
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 13:11
Subject: Re: betunes quits start with error message [Problems]
14 Posted by hans.muehlbauer on 25 Jul, 2011 11:21 AM
allright have found them they are hidden now
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 13:11
Subject: Re: betunes quits start with error message [Problems]
Support Staff 15 Posted by hendrik on 25 Jul, 2011 11:45 AM
Hi Hans,
in your database folder, please move the files ending in
.sqland.h2.dbto another folder and try again. If that does not have the desired effect, please zip the.sqlfile and send it to me (i.e. attach to the web-based discussion).The problem here seems to be, that the beaTunes 2 database does not appear to be in the best state anymore and therefore migration to the newer database format fails. But perhaps the information in the
.sqlfile is still valid and can be restored.Thank you,
-hendrik
16 Posted by hans.muehlbauer on 25 Jul, 2011 12:41 PM
here is the result with the .sql and -hd2.db missing in the database
folder
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 13:44
Subject: Re: betunes quits start with error message [Problems]
Support Staff 17 Posted by hendrik on 25 Jul, 2011 12:45 PM
Yep, that's what I feared.
Can you please send me that
.sqlfile?Thanks!
(And somebody should have proofread that error message: "Databank" :-) )
18 Posted by hans.muehlbauer on 25 Jul, 2011 12:59 PM
all right,
now i went back to my oldest databases on my backup, however the problem
persists.
my zipped database folder is too big for email i guess, how can i send it
to you?
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 13:44
Subject: Re: betunes quits start with error message [Problems]
19 Posted by hans.muehlbauer on 25 Jul, 2011 01:07 PM
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 13:44
Subject: Re: betunes quits start with error message [Problems]
Support Staff 20 Posted by hendrik on 25 Jul, 2011 09:17 PM
Hi Hans,
since your database is quite large let's try the following:
Databasefolder toDatabase BackupDatabasefolder...sqlfile fromDatabase Backupto the newDatabasefolderin said shell window, navigate to your new
Databasefolder by executing the following command:then execute this command (one line) to execute the
....sqlscript that should contain the contents of your beaTunes 2 database:does the utility report any errors? if so, what does it report?
Databasefolder, except the...sqlfile.now start beaTunes 3
if you did see any error messages, beaTunes will create a brand new database, importing what it can from your audio files.
In either case, because of the size of your database, this will take a while. Have a cup of coffee, walk the dog, watch the news, whatever...
If you have embedded metadata into your files (setting in beaTunes general preferences), most if not all of your data will be recovered.
Hope this helps,
-hendrik
21 Posted by hans.muehlbauer on 26 Jul, 2011 11:19 AM
1. my database folder is empty except the .sql file
2. the command runs without any errors, see screenshot
3. starting 3.03beta works and shows no errors at all
there is no music in my mediathek, only books and films, however all
playlists are present and there seems to be all files but not listing as
music.
4. after a sync with itunes library music appéars in the list
as of now all seams to be fine
thx very much for your help
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 25.07.2011 23:17
Subject: Re: betunes quits start with error message [Problems]
Support Staff 22 Posted by hendrik on 26 Jul, 2011 11:57 AM
Hey,
Thanks for the feedback! Looks like things work out alright
It probably helped that you seem to know your way around with the shell :-)
As a general rule, removing the Database folder or it's contents will cause beaTunes to re-build the library from the files.
Thanks,
-hendrik
hendrik closed this discussion on 26 Jul, 2011 11:57 AM.
hans.muehlbauer re-opened this discussion on 26 Jul, 2011 12:59 PM
23 Posted by hans.muehlbauer on 26 Jul, 2011 12:59 PM
thx for your help,
beatunes 3 looks slower on most things for me, especially cleanup from
inspection.
for example in version 2 a single click was enough to select an option,
now its click and accept
the whole process of cleanup is more cumbersome to me right now.
anyway i will not switch back to version 2 now and stay with rev 3 for all
work.
thx again, hans
From: "hendrik"
<[email blocked]>
To: <[email blocked]>
Date: 26.07.2011 13:56
Subject: Re: betunes quits start with error message [Problems]
Support Staff 24 Posted by hendrik on 26 Jul, 2011 04:01 PM
Admittedly, you need to select an option and then still apply it.
But you can do it with the keyboard now. I.e. select an option using the tab key or typing in the solution number and then just hit Enter to apply it. Compared to having to select a solution with the mouse that should be a lot faster. That said, you can still select and apply with the mouse, by double-clicking a solution.