Thomas Harkins's Avatar

Thomas Harkins

23 Jul, 2011 06:49 PM

Switching back to beaTunes from another app and the attached (as png) message popped up...
I just upgraded from ver. 2 to ver. 3 today....


  1. 1 Posted by Thomas F. Harki... on 23 Jul, 2011 07:20 PM

    Thomas F. Harkins's Avatar

    iTunes 10.3.1 (55)
    beaTunes3 3.0.2
    2006 iMac 1.87 GHz Intel Core Duo, 2GB, running OS X 10.6.8 .

    I've gotten the same error message twice now. beaTunes seems to be functioning OK. I can open it with iTunes running, have it inspect my library, and make some corrections. I checked both FAQ articles, but neither seems to apply to this case....

    Tom Harkins
    [email blocked]

    On Jul 23, 2011, at 2:50 PM, beaTunes wrote:

    > Hey Thomas Harkins,
    > thanks for your email. It's been added to the queue and I'll be taking a look as soon as I can.
    > Usually, I try and respond to requests within 24 hours.
    > Based on your email, our automated helpdesk system believes you should check out the following articles in our FAQ:
    > - "I updated to iTunes 9 and now I am getting a NullPointerException" at
    > - "beaTunes does not start, shows JDBCException" at
    > If this email is about a beaTunes bug, please make sure you let me know, which versions of beaTunes (and iTunes) you are using. Also, please let me know, what operating system version you are using. Please state the actual numbers and don't just say "latest". Last but not least, please let me know, whether you are using beaTunes with or without iTunes.
    > I'll send an email to you (at [email blocked]) when I update your request.
    > Thank you!
    > tagtraum industries incorporated

  2. Support Staff 2 Posted by hendrik on 24 Jul, 2011 02:36 PM

    hendrik's Avatar


    an assertion error in itself is not a problem, but I would really like to see what's causing it. Could you please send me your logs? tells you where to find them and how to send them.



  3. 3 Posted by Thomas F. Harki... on 25 Jul, 2011 12:02 AM

    Thomas F. Harkins's Avatar


    The attached contains the logs from [home]/Library/Logs/beaTunes.

    Happy hunting! If it's of any help, I'm running OS X's Spaces utility. The first instance of the AssertionError message appeared when I switched from another space to the space where beaTunes was running.

    [email blocked]

  4. Support Staff 4 Posted by hendrik on 25 Jul, 2011 08:32 AM

    hendrik's Avatar

    Hi Thomas,

    it looks like you have two different iTunes Music Library.xml files on your system.

    • /Users/thark/Music/iTunes/Master Library.itmf/iTunes Library.xml
    • /Users/thark/Music/iTunes/iTunes Music Library.xml

    Which one do you think is the correct one? Currently, you seem to be using the first one.



  5. 5 Posted by Thomas F. Harki... on 25 Jul, 2011 02:00 PM

    Thomas F. Harkins's Avatar

    The first one is the active one, Hendrick. Judging by the file dates, I made a backup copy of the library to the disk about two years ago. I was probably tweaking something, and forgot to trash it.

    [email blocked]

  6. Support Staff 6 Posted by hendrik on 26 Jul, 2011 07:59 AM

    hendrik's Avatar

    Hm... the issue has something to do with syncing not working the way it should. Can you show me what's in the directory /Users/thark/Music/iTunes/Master Library.itmf/? I mean, which files?



  7. 7 Posted by Thomas F. Harki... on 26 Jul, 2011 01:00 PM

    Thomas F. Harkins's Avatar

    Here's the file list. I'm going to be on vacation starting tomorrow, and will not be accessing my computer for about a week; I'll still have e-mail tho'.


    Thark:Master Library.itmf thark$ pwd
    /Users/thark/Music/iTunes/Master Library.itmf
    Thark:Master Library.itmf thark$ ls -al
    total 23592
    drwxr-xr-x 17 thark thark 578 Jul 26 00:00 .
    drwxr-xr-x 10 thark thark 340 Jul 25 10:03 ..
    drwxr-xr-x 6 thark thark 204 Jul 23 12:14 Album Artwork
    drwxr-xr-x 127 thark thark 4318 Jul 20 21:12 Mobile Applications
    drwxr-xr-x 8 thark thark 272 Mar 11 09:36 Previous iTunes Libraries
    -rw------- 1 thark thark 228618 Jul 26 2009
    -rw-r--r--@ 1 thark thark 865486 Jul 26 00:00 iTunes Library
    -rw-r--r-- 1 thark thark 163840 Jul 25 13:28 iTunes Library Extras.itdb
    -rw-r--r-- 1 thark thark 57344 Jul 23 14:21 iTunes Library Genius.itdb
    -rw-r--r--@ 1 thark thark 4065091 Jul 26 00:00 iTunes Library.xml
    -rw-r--r-- 1 thark thark 650 Jul 23 15:11 iTunes Library.xml.add
    -rw-r--r-- 1 thark thark 650 Jul 23 15:11 iTunes Library.xml.del
    -rw-r--r-- 1 thark thark 4060070 Jul 23 15:11 iTunes Library.xml.last
    -rw-r--r-- 1 thark thark 57620 Jul 23 15:11 iTunes Library.xml.mod
    drwxr-xr-x 51 thark thark 1734 Jul 24 17:29 iTunes Music
    -rw-r--r--@ 1 thark thark 2555431 Jul 26 2009 iTunes Music Library.xml
    -rw-r--r--@ 1 thark thark 8 Jul 25 09:53 sentinel

    Thomas F. Harkins
    [email blocked]

  8. Support Staff 8 Posted by hendrik on 28 Jul, 2011 12:59 PM

    hendrik's Avatar

    Hm.. Thanks.

    That all looks fine.
    Would you mind trying out the latest dev snapshot?

    Using the snapshot, do you still see the issue?
    If you do, do you notice any problems at all (other than the error message)?

    Thanks and enjoy your vacation!


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