locked out of BeaTunes

David's Avatar


17 Jul, 2011 07:27 AM

Beatunes 3.0.2
Mac 10.6
iTunes 10.3.1

202 gigs of music
21,175 files

Each time I try to log into BeaTunes it tells me that my database is loked and gives me the option to unlock it or not. Neither works and I am forced to force quit the program. I've tried re-installing, but that doesn't work either. I would try app zapper, but I don't want to lose all the key information I've created. It's saved in BeaTunes, not the mp3s, correct? Any suggestions for getting back into this program?

  1. Support Staff 1 Posted by hendrik on 17 Jul, 2011 12:27 PM

    hendrik's Avatar

    Hi David,

    based on your description, I can't say what's wrong. Logs would help me diagnose the problem. Please see http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... - if you want to send me your logs.

    Regarding the key information. It's stored in beaTunes' internal database. If you have checked the option "embed non-iTunes fields" in the general preferences before analyzing your files, the key is also stored in your files and can be re-imported.


  2. 2 Posted by David on 17 Jul, 2011 05:50 PM

    David's Avatar


    Thanks for the swift response. Log attached.


  3. Support Staff 3 Posted by hendrik on 18 Jul, 2011 08:49 AM

    hendrik's Avatar

    Hi David,

    thanks for the logs. Unfortunately, it seems that the internal beaTunes database is corrupted. The easiest way to solve this problem, is to simply delete /Users/david/Library/Application Support/beaTunes/Database/ - note that this also deletes the whole database, i.e. any information not embedded in your files will be lost.



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