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Beatunes Launches Okay, But Then Seems to Crash

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m.williams.cga

15 Feb, 2011 08:08 PM

Beatunes launches okay, but then seems to crash before the program opens, leaving it in an almost-openned state. Any suggestions?
Mark

1. Support Staff 1 Posted by hendrik on 15 Feb, 2011 11:20 PM

   

   Hi,

   any chance you can send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them.

   Thanks,

   -hendrik

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2. 2 Posted by m.williams.cga on 16 Feb, 2011 08:43 PM

   

   Here you Hendrik
   MW

   -----Original Message-----
   From: hendrik [mailto:[email blocked]]
   Sent: February-15-11 4:21 PM
   To: [email blocked]
   Subject: Re: Beatunes Launches Okay, But Then Seems to Crash [Problems]

   • Log_Files.zip 2.56 MB
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3. Support Staff 3 Posted by hendrik on 17 Feb, 2011 07:43 AM

   

   Hi Mark,

   thanks for the logs. They don't indicate anything really wrong.
   Can you please describe this "almost opened" state in a little more detail, perhaps send a screenshot?

   Thanks,

   -hendrik

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4. 4 Posted by m.williams.cga on 17 Feb, 2011 08:23 PM

   

   Thanks again for getting back to me, Hendrik.

   Crap! I was kind of hoping you'd have come across something in my logs and have a nice easy (and obvious) solution in-hand. :)

   A picture might be worth a thousand words, but not in this case. It might be better if I were to describe what was happening in greater detail: I think I've been using Beatunes for couple of years now, so I sort of know what to expect. (By the way, Beatunes is great program and always look forward to your upgrades.) I had upgraded Beatunes to v2.1.19, but hadn't used Beatunes in a while. When I attempted to open Beatunes everything seemed to go normally, but then it would go to sleep, or something. Initially there would be a few sizable blips up in my CPU usage, as one would expect, and then it just settle back into a dormant state without Beatunes ever opening. I checked the my Task Manager and Beatunes hadn't crashed. I had quite a bit of music to analysis, so I let it run during the night hoping Beatunes might eventually kick into gear. Next morning: Nothing. It was still dormant and Beatunes hadn't even opened.

   I didn't know how else to describe this situation other than to say Beatunes was in an "almost-opened" state - it just sits there in my task bar without an open window. I've tried just about everything:
   - checked to see if my licence had expired.
   - reloading Java.
   - tried using V2.1.18, and even V2.1.17, but still nothing.

    I don't know??? It's got me stumped...

   Mark

   -----Original Message-----
   From: hendrik [mailto:[email blocked]]
   Sent: February-17-11 12:44 AM
   To: [email blocked]
   Subject: Re: Beatunes Launches Okay, But Then Seems to Crash [Problems]

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5. Support Staff 5 Posted by hendrik on 18 Feb, 2011 08:59 AM

   

   Hi Mark,

   there is no beaTunes 2.1.19 - 2.1.18 is the latest version.
   The one you have been using (according to your logs) is 2.1.16.

   Let's try the following:

   Download the latest version from http://www.beatunes.com/beatunes-download.html and start it. If it does not show, please shut it down and send me a fresh set of logs.

   Thanks,

   -hendrik

   PS: BTW, downgrading to a prior version of beaTunes is not recommended, as the internal database might not match the older version.

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