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Not analysing

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Martin

16 Jan, 2011 04:05 PM

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if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/dad1/Library/Logs/beaTunes

• beaTunes: 2.1.16
• JVM: Java HotSpot(TM) Client VM
• Version: 17.1-b03-307
• Vendor: Apple Inc.
• OS: Mac OS X 10.6.6, i386
• Registered as: Martin Harvey

1. 1 Posted by Martin on 16 Jan, 2011 04:10 PM

   

   I have a large database which is stored on on a network drive. When i try to analyse the music, the queue counts down very quickly and nothing has happened. As a test i tried turning on the option to add lyrics which dod not work in the analysis. But if i go to the song and look at info then request lyrics this works.
   I therefore know i can connect with internet, but nothing is happening.
   Please help

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2. Support Staff 2 Posted by hendrik on 16 Jan, 2011 04:30 PM

   

   Hi Martin,

   to figure out what's happening, could you please send me your logs?
   http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... describes where to find them and how to send them.

   Thanks,

   -hendrik

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3. 3 Posted by Martin on 16 Jan, 2011 07:31 PM

   

   Log file attached

   • beaTunes.zip 1.63 MB
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4. Support Staff 4 Posted by hendrik on 17 Jan, 2011 08:39 AM

   

   Hi Martin,

   beaTunes reads the file's location from iTunes Music Library.xml and that seems to be null. Can you please send me your (zipped/compressed) - I'd love to get a look at what's actually in there in your case.

   Thanks,

   -hendrik

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5. 5 Posted by Mr Martin Harve... on 19 Jan, 2011 09:29 PM

   

   Only file I can find is called 'Itunes Library.xml’ which was located in Itunes folder in Music folder.

   Copy attached.

   Martin

   • iTunes_Library.xml.zip 2.18 KB
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6. Support Staff 6 Posted by hendrik on 20 Jan, 2011 01:31 PM

   

   Hm.. That does not seem to be the right one.

   According to your logs, it should be /Users/dad1/Music/iTunes/iTunes Music Library.xml

   Thanks,

   -hendrik

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