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no license key sent

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Don Shuey

16 Jan, 2011 09:42 AM

still looking for a response to no license key being sent

• paypal_receipt.pdf 236 KB

1. 1 Posted by Donald Shuey on 16 Jan, 2011 11:36 AM

   

   I did read your help site and no it is not in my spam file. I also attempted
   to use your lost key and was told my requet did not exist

   On Sun, Jan 16, 2011 at 12:42 PM, beaTunes <
   [email blocked]<tender%[email blocked]>
   > wrote:

   > Hey Don Shuey,
   >
   > thanks for your email. It's been added to the queue and I'll be taking a
   > look as soon as I can.
   > Usually, I try and respond to requests within 24 hours.
   >
   >
   > Based on your email, our helpdesk system believes you should check out the
   > following articles in our FAQ:
   >
   > - "Lost License Key" at
   > http://help.beatunes.com/kb/license-issues/lost-license-key
   >
   > - "I updated beaTunes and now my key does not work anymore" at
   > http://help.beatunes.com/kb/license-issues/i-updated-beatunes-and-now-my-key-does-not-work-anymore
   >
   >
   > If this email is about a beaTunes bug, please make sure you let me know,
   > which versions of beaTunes and iTunes you are using. Also, please let me
   > know, what operating system version you are using.
   >
   > I'll send an email to you (at [email blocked]) when I update your
   > request.
   >
   > Thank you!
   >
   > tagtraum industries incorporated
   > http://www.beaTunes.com/ <http://www.beatunes.com/>
   > http://www.tagtraum.com/
   >
   >

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2. Support Staff 2 Posted by hendrik on 16 Jan, 2011 04:25 PM

   

   Hi Donald,

   the license mail was sent to [email blocked] - which was unsuccessful, since you apparently are over your quota on that account.

   I just sent it to your gmail address.

   Please let me know, if you have received the license.

   Thanks,

   -hendrik

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3. 3 Posted by shueydw on 17 Jan, 2011 04:34 AM

   

   Thanks
   I've got it. THat email account has been inactive for some time. Not sure
   why you were referred to it. Something to fix with paypal

   On Jan 16, 2011 7:25pm, hendrik
   <[email blocked]> wrote:
   > // Add your reply above here

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4. Support Staff 4 Posted by hendrik on 17 Jan, 2011 08:15 AM

   

   Cool.

   I'm getting your email address from Paypal - so, if Paypal stillhad your old email address that would explain it.

   Thanks,

   -hendrik

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5. Support Staff 5 Posted by hendrik on 18 Jan, 2011 05:45 PM

   

   Hi Donald,

   could you please close the Paypal dispute?

   Thanks,

   -hendrik

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