no license key sent

Don Shuey's Avatar

Don Shuey

16 Jan, 2011 09:42 AM

still looking for a response to no license key being sent

  1. 1 Posted by Donald Shuey on 16 Jan, 2011 11:36 AM

    Donald Shuey's Avatar

    I did read your help site and no it is not in my spam file. I also attempted
    to use your lost key and was told my requet did not exist

    On Sun, Jan 16, 2011 at 12:42 PM, beaTunes <
    [email blocked]<tender%[email blocked]>
    > wrote:

    > Hey Don Shuey,
    > thanks for your email. It's been added to the queue and I'll be taking a
    > look as soon as I can.
    > Usually, I try and respond to requests within 24 hours.
    > Based on your email, our helpdesk system believes you should check out the
    > following articles in our FAQ:
    > - "Lost License Key" at
    > - "I updated beaTunes and now my key does not work anymore" at
    > If this email is about a beaTunes bug, please make sure you let me know,
    > which versions of beaTunes and iTunes you are using. Also, please let me
    > know, what operating system version you are using.
    > I'll send an email to you (at [email blocked]) when I update your
    > request.
    > Thank you!
    > tagtraum industries incorporated
    > <>

  2. Support Staff 2 Posted by hendrik on 16 Jan, 2011 04:25 PM

    hendrik's Avatar

    Hi Donald,

    the license mail was sent to [email blocked] - which was unsuccessful, since you apparently are over your quota on that account.

    I just sent it to your gmail address.

    Please let me know, if you have received the license.



  3. 3 Posted by shueydw on 17 Jan, 2011 04:34 AM

    shueydw's Avatar

    I've got it. THat email account has been inactive for some time. Not sure
    why you were referred to it. Something to fix with paypal

    On Jan 16, 2011 7:25pm, hendrik
    <[email blocked]> wrote:
    > // Add your reply above here

  4. Support Staff 4 Posted by hendrik on 17 Jan, 2011 08:15 AM

    hendrik's Avatar


    I'm getting your email address from Paypal - so, if Paypal stillhad your old email address that would explain it.



  5. Support Staff 5 Posted by hendrik on 18 Jan, 2011 05:45 PM

    hendrik's Avatar

    Hi Donald,

    could you please close the Paypal dispute?



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