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Freezing / Not Working

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Kelsey

19 Nov, 2010 09:28 AM

I just bought this program, mainly to get rid of all the duplicates that appeared when I put my music on my new computer. When I tell it to delete the duplicates a progress bar shows up and then it freezes and I have to force quit the program. I have tried doing it in smaller chunks of songs, I got one to go through but now it's not letting me do anything. I'd appreciate some help. Thanks!

• beaTunes.log 4.83 MB
• beaTunes.log.1 5.03 MB
• beaTunes.log.2 5.04 MB
• beaTunes.log.3 5.04 MB
• beaTunes.log.4 5.03 MB
• beaTunes.log.5 5 MB
• env.txt 4.23 KB
• system-error.log 618 Bytes

1. Support Staff 1 Posted by hendrik on 19 Nov, 2010 07:01 PM

   

   Hi Kelsey,

   thanks for your message. The last successful action in the blog is an Applescript snippet, that tells iTunes to delete a file. This might not work, if any iTunes dialogs (like the Get Info one) are open. Any chance you opened any iTunes dialogs? Or did you see any Finder dialogs?

   Thanks,

   -hendrik

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2. 2 Posted by Kelsey Luongo on 25 Nov, 2010 01:35 AM

   

   I didn't open any dialogs or finder dialogues. I literally just pressed
   commit solutions and watched it freeze after a few seconds, having nothing
   else open besides itunes and beatunes.

   On Fri, Nov 19, 2010 at 11:11 AM, hendrik <
   [email blocked]<tender%[email blocked]>
   > wrote:

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3. Support Staff 3 Posted by hendrik on 25 Nov, 2010 10:08 PM

   

   Hi Kelsey,

   I have a suspicion about what might be wrong.. Would you mind trying out http://www.beatunes.com/download/beaTunes-2-1-15-SNAPSHOT-osx.dmg ?
   It's the current development snapshot.

   Thanks,

   -hendrik

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