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TROUBLE UPDATING TO PURCHASED VERSION 2.1.13 FROM TRIAL VERSION 2.1.5

• Edit

Cathy Kerns

16 Oct, 2010 04:16 PM

I'm in a loop. Trial version 2.1.5. Just purchased 2.1.13. Installed it. But 2.1.5 keeps coming up with message that 2.1.13 is available. Go to website, download, same cycle.

if you experienced a crash or other abnormal behavior, you might want to attach log files from /Users/cathykerns/Library/Logs/beaTunes

• beaTunes: 2.1.5
• JVM: Java HotSpot(TM) 64-Bit Server VM
• Version: 16.3-b01-279
• Vendor: Apple Inc.
• OS: Mac OS X 10.6.4, x86_64
• Registered as: Cathy Kerns

1. Support Staff 1 Posted by hendrik on 16 Oct, 2010 04:35 PM

   

   Hi,

   sounds like you didn't install 2.1.13 all the way. Please download again and make sure to drag the beaTunes2.app to the same location you used to have 2.1.5. installed. Finder will prompt you and ask whether you really want to replace the old app.

   Hope this helps,

   -hendrik

   • Edit

2. 2 Posted by cathykerns on 16 Oct, 2010 04:54 PM

   

   I did as you said, one more time, and this time it worked. Thanks.

   -----Original Message-----
   From: beaTunes <[email blocked]>
   To: cathykerns <[email blocked]>
   Sent: Sat, Oct 16, 2010 5:30 am
   Subject: TROUBLE UPDATING TO PURCHASED VERSION 2.1.13 FROM TRIAL VERSION 2.1.5

   Hey Cathy Kerns,

   thanks for your email. It's been added to the queue and I'll be taking a look as
   soon as I can.
   Usually, I try and respond to requests within 24 hours.

   Based on your email, our helpdesk system believes you should check out the
   following articles in our FAQ:
     
     - "I updated beaTunes and now my key does not work anymore" at
   http://help.beatunes.com/faqs/license-issues/i-updated-beatunes-and-now-my-key-does-not-work-anymore
     
     - "Where are the beaTunes logs?" at http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatunes-logs
     

   If this email is about a beaTunes bug, please make sure you let me know, which
   versions of beaTunes and iTunes you are using. Also, please let me know, what
   operating system version you are using.

   I'll send an email to you (at [email blocked]) when I update your request.

   Thank you!

   tagtraum industries incorporated
   http://www.beaTunes.com/
   http://www.tagtraum.com/

   • Edit

3. Support Staff 3 Posted by hendrik on 16 Oct, 2010 05:13 PM

   

   Great!

   • Edit

4. hendrik closed this discussion on 16 Oct, 2010 05:13 PM.