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Fatal error occurred during initialization

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Owen J

12 Oct, 2010 03:28 AM

Full text of message:
A fatal error occurred during initialization: com4j.ComException: 80010001 Call was rejected by callee. : Call was rejected by callee. : .\invoke.cpp:460

Windows 7 Ultimate 64bit
BeaTunes 2.1.13

zipped log directory attached.

• logs.zip 23.1 KB

1. Support Staff 1 Posted by hendrik on 12 Oct, 2010 05:40 AM

   

   Hi Owen,

   Thanks for your message. Apparently the iTunes COM server isn't installed properly.
   Please open a command prompt and enter the following line:

   `C:\Program Files\iTunes\iTunes.exe /regserver`

   Any messages? Does beaTunes start now?

   Thanks,

   -hendrik

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2. Support Staff 2 Posted by hendrik on 12 Oct, 2010 11:52 AM

   

   Actually, looking at your logs again, do you know where your iTunes is installed?
   I assume my earlier suggestion was wrong, wasn't it?

   -hendrik

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3. 3 Posted by Owen J on 12 Oct, 2010 02:09 PM

   

   I haven't had a chance to look yet. Went to bed after posting last night and I'm currently at work. I'll be able to try your suggestion in about 8 hours.

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4. Support Staff 4 Posted by hendrik on 12 Oct, 2010 05:34 PM

   

   No hurry..

   Am 12.10.2010 um 16:11 schrieb "Owen J" <[email blocked]>:

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5. 5 Posted by Owen J on 13 Oct, 2010 02:54 AM

   

   iTunes is installed on my E: drive. The full path is "E:\Program Files (x86)\iTunes\iTunes.exe". Running the command, (with the proper path), iTunes.exe /regserver did not fix the problem. Could this be an issue with having a 64bit version of Windows 7 installed?

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6. Support Staff 6 Posted by hendrik on 13 Oct, 2010 06:25 AM

   

   Hey Owen,

   no - this shouldn't have anything to do with 64bit, since iTunes is still 32 bit and so is beaTunes. Do you get any error message when running the command?

   If not, please try to run the iTunes installer again - it will probably ask you whether you want to repair the installation - please do. Perhaps restarting your computer also has an effect.

   Thanks,

   -hendrik

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7. 7 Posted by Owen J on 13 Oct, 2010 10:46 PM

   

   I receive no error message when running the command. I've done a repair of iTunes but that didn't work. I was finally successful when downloading and installing iTunes again, using the repair option. Looks like I'm good to go now.

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8. Support Staff 8 Posted by hendrik on 14 Oct, 2010 05:23 AM

   

   Good.
   Thanks for letting me know.

   -hendrik

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9. hendrik closed this discussion on 14 Oct, 2010 05:23 AM.