where do I enter the license key?

Sandra Dickenson's Avatar

Sandra Dickenson

11 Sep, 2010 02:56 AM

I downloaded the trial and liked it well enough to start using the Inspector. I received my license key by email but cannot enter it anywhere. I have quit and restarted BeaTunes2 twice. I typed the word register in the help menu and it says "no results found". Any other suggestions? I am going to shut down and restart my MAC (10.6.4) now.

  1. 1 Posted by Sandra Dickenso... on 11 Sep, 2010 03:15 AM

    Sandra Dickenson's Avatar

    Thank you,
    Sorry to have taken up your time- not sure why it locked up even after a MAC restart. I have BeaTune2 v2.1.12, MAC OS X (10.6.4) and iTunes v10.0(67).

    I just restarted my MAC again and when I launched BeaTunes2 a pop up message said the program was "locked" and gave me the option to unlock it.
    I did but there was no automatic prompt screen to register.
    When BeaTunes2 started up I again hit the HELP menu and this time it displayed a link to register, contact support, BeaTune FAQs and BeaTune help. It also displayed an About Menu which it did not do before the MAC restart. I selected Register and a screen popped up to enter the License Key so I am good to go.
    Thanks again,
    Sandra Dickenson

    --- On Fri, 9/10/10, beaTunes <[email blocked]> wrote:

    > From: beaTunes <[email blocked]>
    > Subject: where do I enter the license key?
    > To: "[email blocked]" <[email blocked]>
    > Date: Friday, September 10, 2010, 8:56 PM
    > Hey Sandra Dickenson,
    > thanks for your email. It's been added to the queue and
    > I'll be taking a look as soon as I can.
    > Usually, I try and respond to requests within 24 hours. Due
    > to vacation, there will be delays between 9/6/2010 and
    > 9/12/2010.
    > Based on your email, our helpdesk system believes you
    > should check out the following articles in our FAQ:
    >   - "Lost License Key" at http://help.beatunes.com/faqs/license-issues/lost-license-key

    >   - "I updated beaTunes and now my key does not work
    > anymore" at http://help.beatunes.com/faqs/license-issues/i-updated-beatunes-and-now-my-key-does-not-work-anymore

    > If this email is about a beaTunes bug, please make sure you
    > let me know, which versions of beaTunes and iTunes you are
    > using. Also, please let me know, what operating system
    > version you are using.
    > I'll send an email to you (at [email blocked])
    > when I update your request.
    > Thank you!
    > tagtraum industries incorporated
    > http://www.beaTunes.com/

    > http://www.tagtraum.com/

  2. Support Staff 2 Posted by hendrik on 11 Sep, 2010 10:14 AM

    hendrik's Avatar

    Cool - I guess that solves the issue.

  3. hendrik closed this discussion on 11 Sep, 2010 10:14 AM.

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