where do I enter the license key?
I downloaded the trial and liked it well enough to start using the Inspector. I received my license key by email but cannot enter it anywhere. I have quit and restarted BeaTunes2 twice. I typed the word register in the help menu and it says "no results found". Any other suggestions? I am going to shut down and restart my MAC (10.6.4) now.
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1 Posted by Sandra Dickenso... on 11 Sep, 2010 03:15 AM
Thank you,
Sorry to have taken up your time- not sure why it locked up even after a MAC restart. I have BeaTune2 v2.1.12, MAC OS X (10.6.4) and iTunes v10.0(67).
I just restarted my MAC again and when I launched BeaTunes2 a pop up message said the program was "locked" and gave me the option to unlock it.
I did but there was no automatic prompt screen to register.
When BeaTunes2 started up I again hit the HELP menu and this time it displayed a link to register, contact support, BeaTune FAQs and BeaTune help. It also displayed an About Menu which it did not do before the MAC restart. I selected Register and a screen popped up to enter the License Key so I am good to go.
Thanks again,
Sandra Dickenson
--- On Fri, 9/10/10, beaTunes <[email blocked]> wrote:
> From: beaTunes <[email blocked]>
> Subject: where do I enter the license key?
> To: "[email blocked]" <[email blocked]>
> Date: Friday, September 10, 2010, 8:56 PM
> Hey Sandra Dickenson,
>
> thanks for your email. It's been added to the queue and
> I'll be taking a look as soon as I can.
> Usually, I try and respond to requests within 24 hours. Due
> to vacation, there will be delays between 9/6/2010 and
> 9/12/2010.
>
>
> Based on your email, our helpdesk system believes you
> should check out the following articles in our FAQ:
>
> - "Lost License Key" at http://help.beatunes.com/faqs/license-issues/lost-license-key
>
> - "I updated beaTunes and now my key does not work
> anymore" at http://help.beatunes.com/faqs/license-issues/i-updated-beatunes-and-now-my-key-does-not-work-anymore
>
>
> If this email is about a beaTunes bug, please make sure you
> let me know, which versions of beaTunes and iTunes you are
> using. Also, please let me know, what operating system
> version you are using.
>
> I'll send an email to you (at [email blocked])
> when I update your request.
>
> Thank you!
>
> tagtraum industries incorporated
> http://www.beaTunes.com/
> http://www.tagtraum.com/
>
>
Support Staff 2 Posted by hendrik on 11 Sep, 2010 10:14 AM
Cool - I guess that solves the issue.
hendrik closed this discussion on 11 Sep, 2010 10:14 AM.