Home → Problems →

Having trouble with Committing Changes

• Edit

jjasonham

06 Sep, 2010 07:39 AM

Everytime I commit to all changes, the status bar comes up, but never shows any progress. I always have to force quit. I've attached logs.

Thanks in advance,
Jason

• Archive.zip 1.65 MB

1. Support Staff 1 Posted by hendrik on 06 Sep, 2010 08:18 AM

   

   Hi Jason,

   do you have any iTunes dialogs open while committing your changes? E.g. the song Get Info dialog (or any other dialog). If so, please close that dialog before committing any changes, as beaTunes cannot communicate with iTunes over AppleScript while any dialogs are opened. This would explain the issue you are experiencing.

   Please let me know, if that does not solve it!

   Thanks,

   -hendrik

   PS: I'm on vacation until Friday - please understand that I won't be able to react as swiftly as usually. Thanks.

   • Edit

2. 2 Posted by jjasonham on 06 Sep, 2010 08:06 PM

   

   There weren't any open. I tried again to double check. Enjoy your vacation!

   • Edit

3. Support Staff 3 Posted by hendrik on 12 Sep, 2010 01:05 PM

   

   How long do you wait until you force quit?

   Can you please open the Console.app (in Utilities) and use it to look at the beaTunes logs while committing your changes. The latest log file is always named ~/Library/Logs/beaTunes/beaTunes.log Does it still show new entries while the progress bar might not move (yet)?

   -hendrik

   • Edit

4. 4 Posted by jjasonham on 13 Sep, 2010 02:39 AM

   

   I don't know what happened, but it seemed to go through this time! I
   was watching on Console and it completed. I completely closed iTunes.
   I think I may have force quit it last time and it didn't fully close
   (it does that sometimes when I use an app called TuneUp). Do I have to
   always have iTunes closed to commit changes?

   Thanks!
   Jason

   • Edit

5. Support Staff 5 Posted by hendrik on 13 Sep, 2010 06:09 AM

   

   That is odd - you actually need iTunes to be open, when doing anything with beaTunes.

   -hendrik

   • Edit

6. 6 Posted by jjasonham on 13 Sep, 2010 06:15 AM

   

   It opens back up automatically, anyway. Maybe the fact that it was
   frozen and not completely closed was the reason why I couldn't commit
   changes before. I've been doing them pretty consistently over the past
   couple of hours.

   Thanks so much for your support,
   Jason

   • Edit

7. 7 Posted by jjasonham on 13 Sep, 2010 06:24 AM

   

   The same thing is happening right as I type this.

   2010-09-13 01:52:26,539 [373572951] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.AlbumArtistTypoInspector: Song list:
   [Song@-512818221[name='Ego (Instrumental)',album='Studio Quality
   Instrumentals Pack 14',artist='Beyonce',genre='Instrumental'],
   Song@735609864[name='Halo',album='I Am...Sasha
   Fierce',artist='Beyonce',genre='R&B']]
   2010-09-13 01:52:27,466 [373573878] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: nextSibling : null
   2010-09-13 01:52:27,466 [373573878] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: nextNode :
   com.tagtraum.beatunes.inspection.AlbumTypoInspector Misspelled album
   name
   2010-09-13 01:52:27,467 [373573879] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: previousNode:
   com.tagtraum.beatunes.inspection.AlbumArtistTypoInspector Misspelled
   album artist name
   2010-09-13 01:52:27,467 [373573879] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: nextSelectedNode:
   SPELLING ISSUES
   2010-09-13 01:52:27,467 [373573879] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: Issues left: 605
   2010-09-13 01:52:39,077 [373585489] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.InspectionDialog: Committing
   AsynchronousSolutions....
   2010-09-13 01:52:39,082 [373585494] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: Max progress
   value: 1800
   2010-09-13 01:52:39,082 [373585494] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: Setting
   message label to: Ignoring only one artist
   2010-09-13 01:52:39,087 [373585499] [DEBUG][TunesUtilities]
   com.tagtraum.core.XmlDB: Storing list to
   /Users/jjasonham/Library/Application
   Support/beaTunes/ignoredIssues.xml
   2010-09-13 01:52:39,092 [373585504] [DEBUG][TunesUtilities]
   com.tagtraum.core.XmlDB: Storing list... Done.
   2010-09-13 01:52:39,092 [373585504] [DEBUG][TunesUtilities]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: Index: 0,
   Progress: 1.0
   2010-09-13 01:52:39,092 [373585504] [DEBUG][TunesUtilities]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: Progressbar
   value: 100
   2010-09-13 01:52:39,092 [373585504] [DEBUG][TunesUtilities]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: ===== solution
   index: 0 =====
   2010-09-13 01:52:39,097 [373585509] [DEBUG][TunesUtilities]
   com.tagtraum.tunes.TunesUtilities: Get Track... with
   TrackFinder[song=Song@-1964763677[name='Linus And Lucy',album='A
   Charlie Brown Christmas',artist='Vince Guaraldi Trio',genre='Cool
   Jazz'], searchString=Linus And Lucy A Charlie Brown Christmas Vince
   Guaraldi Trio Cool Jazz,id=-6124896652326343919]
   2010-09-13 01:52:39,097 [373585509] [DEBUG][TunesUtilities]
   com.tagtraum.tunes.TunesUtilities: TrackCache miss. Hit percentage:
   10%
   2010-09-13 01:52:39,097 [373585509] [DEBUG][TunesUtilities]
   com.tagtraum.japlscript.ScriptExecutor: Script: tell application
   "iTunes"
   return tracks of item 1 of library playlists of (first source where
   kind is library) where persistent ID is "2AFFFEF2201BEB11"
   end tell

   2010-09-13 01:52:39,130 [373585542] [DEBUG][AWT-EventQueue-0]
   com.tagtraum.beatunes.inspection.CommitChangesProgress: Setting
   message label to: Changing album artist to Vince Guaraldi Trio

   This is the end of the last log. It's been here for a while. I'll let
   it keep running and update you.

   • Edit

8. Support Staff 8 Posted by hendrik on 13 Sep, 2010 06:38 AM

   

   At this point, how is iTunes doing? Any dialogs open? Using a lot of CPU?

   -hendrik

   • Edit

9. 9 Posted by jjasonham on 13 Sep, 2010 03:06 PM

   

   iTunes is just fine. No dialogs open. Not using a lot of CPU. It's
   iTunes 10, by the way. It's been on the same place since I emailed you
   last.

   • Screen_shot_2010-09-13_at_11.04.18_AM.png 271 KB
   • Edit

10. Support Staff 10 Posted by hendrik on 13 Sep, 2010 03:14 PM

    

    Hm.. I'm have an idea where this could come from..
    Could you please open the Terminal.app and type in:

    jps

    It should display a list like this:

    Macintosh-7:~ hendrik$ jps
    14229 Jps
    14215

    Make note of the number without the Jps and type:

    jstack NUMBER

    where you replace NUMBER with the number from Jps (in this example 14215).
    This should dump a threaddump to the output. Please copy that output and paste it into a message to me.

    Thanks!

    -hendrik

    • Edit

11. 11 Posted by jjasonham on 13 Sep, 2010 03:21 PM

    

    This is the entire thing.

    Last login: Wed Sep 8 18:04:41 on console
    Jason-Hamlins-MacBook-Pro:~ jjasonham$ jps
    10042 Jps
    Jason-Hamlins-MacBook-Pro:~ jjasonham$ jstack 10042
    10042: No such process
    Jason-Hamlins-MacBook-Pro:~ jjasonham$

    • Edit

12. Support Staff 12 Posted by hendrik on 13 Sep, 2010 04:31 PM

    

    Really? While beaTunes was running? That's weird.

    • Edit

13. 13 Posted by jjasonham on 13 Sep, 2010 05:34 PM

    

    Yes. I was still in the process of committing too.

     

    -----Original Message-----
    From: hendrik <[email blocked]>
    Sent: September 13, 2010 12:33 PM
    To: [email blocked] <[email blocked]>
    Subject: Re: Having trouble with Committing Changes [Problems]

    • Edit

14. Support Staff 14 Posted by hendrik on 13 Sep, 2010 07:42 PM

    

    Can you please try out:

    http://www.beatunes.com/download/beaTunes-2-1-13-SNAPSHOT-osx.dmg

    It's a dev snapshot that may fix the issue..

    Thanks,

    -hendrik

    • Edit

15. 15 Posted by jjasonham on 15 Sep, 2010 03:29 AM

    

    I finally had a chance to install this. So far it's been working every
    single time! I'll let you know if it anything changes.

    Thanks so much!

    Regards,
    Jason

    • Edit

16. Support Staff 16 Posted by hendrik on 15 Sep, 2010 06:53 AM

    

    Well, thanks for letting me know.
    Let's hope this really solves it.

    -hendrik

    • Edit

17. 17 Posted by BKC on 10 Dec, 2010 07:31 AM

    

    FYI, I had the exact same problem as jjasonham, above, and the same solution also worked for me.

    • Edit

18. 18 Posted by David petree on 31 Dec, 2010 06:18 AM

    

    I have the exact same problem. I will install that update and see if it works for me too

    • Edit

19. 19 Posted by David Petree on 31 Dec, 2010 06:36 AM

    

    OK, that other version didn't work for me. It still hangs, but i got it to work if i do smaller changes. So, i guess it has something to do with the amount of changes. If i change 1, then commit the changes, it works, i even can do 2 at a time. I was trying to do about 10-15 , then commit those changes, but when i do that, it just locks up and doesn't do anything.

    and no, there is nothing open, like another window or something

    • Edit

20. Support Staff 20 Posted by hendrik on 31 Dec, 2010 03:08 PM

    

    Please do not use snapshots with version numbers lower than the current release (which is the case here).
    @David: Please start a new discussion and attach your logs to it (captured after you encountered that problem) - I'd love to look into it.

    Thanks!

    -hendrik

    • Edit

21. hendrik closed this discussion on 31 Dec, 2010 03:08 PM.