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iTunes 10 & beaTunes

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bill

04 Sep, 2010 04:02 PM

I upgraded to iTunes 10 and now when I run beaTunes, it cannot load the new songs that I imported since the upgrade. I tried syncronizing, it quickly does it thing and says its syncronized, but the new songs aren't in beaTunes. Is there a issue between beaTunes and itunes 10?

  1. 1 Posted by Brian M on 04 Sep, 2010 07:20 PM

    Brian M's Avatar

    Mine does work, so I don't think it is a general incompatibility with iTunes 10.

  2. Support Staff 2 Posted by hendrik on 05 Sep, 2010 10:08 AM

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    I haven't found any issues yet, but that does not mean there aren't any.
    Would you like to send your logs (http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...)?

    -hendrik

  3. 3 Posted by Hans D on 05 Sep, 2010 05:43 PM

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    Hi Hendrik,

    My version also fails on the new version of iTunes 10, here's my log file;

    System-error.log

    ==== Sat Aug 21 08:28:07 CEST 2010 ==== Starting beaTunes 2.1.12, built August 19, 2010 12:49:20 PM CEST
    ==== Sun Sep 05 18:15:03 CEST 2010 ==== Starting beaTunes 2.1.11, built July 21, 2010 11:06:11 AM CEST

    Hope you have a fix a.s.a.p.

    Regards, Hans D

  4. 4 Posted by Hans D on 05 Sep, 2010 05:47 PM

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    Hi Hendrik,

    Forgot to mention my Os; Windows 7 home edition.

    Regards, Hans D

  5. Support Staff 5 Posted by hendrik on 05 Sep, 2010 06:20 PM

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    Hans,

    without the 'real' logs as described in the link of my message above, I can't really do anything.

    Thanks,

    -hendrik

  6. 6 Posted by Lomax Office on 06 Sep, 2010 08:00 AM

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    Hi Hendrik,
     
    I have attached a new log, hope this is the right one.
     
    Regards,
    Hans D

  7. Support Staff 7 Posted by hendrik on 06 Sep, 2010 08:14 AM

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    Hi Hans,

    unfortunately, I can't see any attached log.

    I won't be at my computer again until Friday night (vacation), but please simply follow the instructions from http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... and zip the whole log folder before you upload it to this discussion.

    Thanks,

    -hendrik

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