Home → Problems →

not working

• Edit

fernando alcoriza

31 Aug, 2010 07:38 PM

I bought the license today and I feel cheated. when I make any changes, however small, the progress bar is frozen, and does nothing. I want my money back

1. 1 Posted by fernando alcori... on 31 Aug, 2010 07:39 PM

   

   I bought the license today and I feel cheated. when I make any changes, however small, the progress bar is frozen, and does nothing. I want my money back

   • Edit

2. Support Staff 2 Posted by hendrik on 31 Aug, 2010 08:38 PM

   

   Fernando,

   sorry you are having a bad experience. Would you like me to help you make this work or would you rather not try and just get the money back?

   -hendrik

   • Edit

3. Support Staff 3 Posted by hendrik on 01 Sep, 2010 05:41 AM

   

   Hi Fernando,

   Should you after all want support, please send me a description of what you did (inspection?) and your logs. http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... tells you where you can find them.

   Thanks,

   -hendrik

   • Edit

4. 4 Posted by Fernando Alcori... on 01 Sep, 2010 08:53 AM

   

   2010/9/1 hendrik <
   [email blocked]<tender%[email blocked]>
   >

   > // Add your reply above here
   >

   Hello hendrik,
   Firstly thanks for your attention and apologize for my anger yesterday.
   It was a very frustrating experience.
   I find it hard not being able to express myself in Spanish and having to
   resort to google Traslator to make myself understood. Sorry if there are any
   errors in what I express.
   I would like you to help me solve the problem.
   Throughout the afternoon look for the logs you ask me and I will send at
   this time I have to leave.

   Thanks

   Fernando Alcoriza

   • Edit

5. 5 Posted by Fernando Alcori... on 01 Sep, 2010 04:43 PM

   

   2010/9/1 hendrik <
   [email blocked]<tender%[email blocked]>
   >

   > // Add your reply above here
   >

   greetings again
   in any of the routes OS X: [your_home] / Library / Logs / beaTunes
   beaTunes there is no log
   Is there any alternative location?

   Fernando Alcoriza

   • Edit

6. Support Staff 6 Posted by hendrik on 01 Sep, 2010 05:37 PM

   

   Hi,

   no, there us no alternative location.
   Please make sure to replace [your home] with your home folder. E.g. /Users/Fernando/Library/Logs/beaTunes

   -hendrik

   Am 01.09.2010 um 18:45 schrieb "Fernando Alcoriza" <[email blocked]>:

   • Edit

7. 7 Posted by Fernando Alcori... on 01 Sep, 2010 05:59 PM

   

   2010/9/1 hendrik <
   [email blocked]<tender%[email blocked]>
   >

   > // Add your reply above here
   >

   thanks for your help, and found the folder.
   I sent it in a zip

   I also sent a screenshot of another error

   regards

   Fernando

   • beaTunes.zip 632 KB
   • screen-capture.jpg 269 KB
   • Edit

8. Support Staff 8 Posted by hendrik on 01 Sep, 2010 07:57 PM

   

   Hi,

   beaTunes is trying to remove duplicates when it gets stuck in AppleScript errors (that's the error message you saw). Accepting those error messages might let beaTunes continue.

   However, that does not solve the issue. It looks like you are trying to remove files that are on an external drive called IxMusica. Was that drive connected to the computer, when you tried this?

   Also, does the file /Volumes/IxMusica/Music/Monjes Budistas/Sakya Tashi Ling/13 Lotus Sunset.mp3 actually exist?

   Thanks,

   -hendrik

   PS: Also a word of advice - please be careful with that DetectSilence task. It takes a long time to compute and often isn't that helpful.

   • Edit

9. 9 Posted by Fernando Alcori... on 01 Sep, 2010 09:20 PM

   

   2010/9/1 hendrik <
   [email blocked]<tender%[email blocked]>
   >

   > // Add your reply above here
   >

   Hello again
   IxMusic is an external drive which is my entire music library, and is always
   connected.
   The song you mention is no more.
   However, I noticed that it had created another library on the local hard
   disk, and that was the library I was using itunes, instead of doing the
   drive IxMusic.
   I think that was the problem, are you agree?
   Thanks for your help and your advice on DetectSilence

   Yours sincerely

   Fernando

   • Edit

10. Support Staff 10 Posted by hendrik on 02 Sep, 2010 06:35 AM

    

    Hi,

    yes, it's possible that that was the problem.
    Does beaTunes now work as expected?

    -hendrik

    • Edit

11. 11 Posted by Fernando Alcori... on 02 Sep, 2010 08:28 AM

    

    2010/9/2 hendrik <
    [email blocked]<tender%[email blocked]>
    >

    > // Add your reply above here
    >

    Yes, OK

    Thanks

    Fernando

    • Edit

12. Support Staff 12 Posted by hendrik on 02 Sep, 2010 09:54 AM

    

    Ok - I'll close this thread then.

    -hendrik

    • Edit

13. hendrik closed this discussion on 02 Sep, 2010 09:54 AM.