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beaTunes was unable to determine the PUID of track 'Track 03'. This may indicate a network problem.

• Edit

Colin Smart

31 Aug, 2010 10:15 AM

I am getting this error on all the songs I send for analysis.
I am running Mcafee Total protection firewall.
I have checked that it is giving benpuid full access to internet ( ie both ways)
I have reset firewall to ask before it denies access, and reinstalled Beatunes... but I get same message.
I have a firewall on the router as well ... but can't see what I need to set to let Batunes thro
What settings are needed to make the network access work?
Are there specific ports or services that need to be on?

Thank you in advance for your help.

if you experienced a crash or other abnormal behavior, you might want to attach log files from C:\Users\Colin\AppData\Local\tagtraum industries\beaTunes\logs

• beaTunes: 2.1.12
• JVM: Java HotSpot(TM) Server VM
• Version: 16.3-b01
• Vendor: Sun Microsystems Inc.
• OS: Windows Vista 6.0, x86
• Registered as: Colin Smart

1. Support Staff 1 Posted by hendrik on 31 Aug, 2010 11:08 AM

   

   Hi Colin,

   it should be sufficient to allow outgoing traffic to port 80 for the domain musicdns.org You definitely don't need to accept incoming connections.

   To verify what the issue may be, I'd disable the Mcafee firewall (but stay behind the router!), try beaTunes and see whether it works now. If that solves the issue, you at least know, which software you need to reconfigure. How exactly to configure it, you will have to ask the Mcafee people.

   Hope this helps,

   -hendrik

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2. 2 Posted by Colin Smart on 31 Aug, 2010 11:19 AM

   

   I have tried switching off Mcafee... no change

   With it on I have tried getting the colour and bpm for songs and that works .. using online resources .. so not sure what I am doing wrong.
   The log is empty

   It looks like it isn't mcafee.
   I will check the router

   Any other ideas?

   Colin

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3. Support Staff 3 Posted by hendrik on 31 Aug, 2010 11:25 AM

   

   To get color and bpm through online resources you have to allow connections from beaTunes itself to tunecortex.com. Those data is not provided by musicip/musicdns/amplifind or through genpuid. In other words, it's a completely different mechanism. It also never leads to the PUID message you saw.

   That said - the server for getting color/bpm from online sources it currently not operational anyway, so (right now) you wouldn't gain anything from using online resources for key/bpm/color.

   -hendrik

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4. 4 Posted by Colin Smart on 31 Aug, 2010 11:38 AM

   

   OK
   I was trying to check if it was just an issue with GenPuid, ( ie was I communicating ok from other modules of Beatunes) or a larger Beatunes / me issue.

   So I have done the following:

   1) Disabled Mcafee firewall ... No effect
   2) Reinstalled Beatune s ... No effect
   3) Checked Router ... no blocks on any items
   4) checked for any reference to Music DNS.Org or its IP address in Router or firewall

   Should I get a reply from a Ping to MusicDNS.org ( 207.178.207.135)?
   I tried this and got timeout.

   Is there any other diagnostic I can try?

   Colin

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5. Support Staff 5 Posted by hendrik on 31 Aug, 2010 12:04 PM

   

   Hi Colin,

   So, I just checked and their server is up and running - meaning somewhere along the way something is going wrong.

   • do you have any problems with using online resources, i.e. traffic that does not go to musicip?
   • in other words, is this only a musicip issue?
   • the actual server name is ofa.musicdns.org - I do get ping replies from there. do you?
   • to make sure it's not something completely unrelated, could you please send me your logs? http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune... tells you where to find them.

   Thanks,

   -hendrik

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