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No duplicates inspected

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Bernhard Lauber

21 Aug, 2010 02:55 PM

Hallo
I love your application - gr8 work!!
After loading over 37k PUID, the program doesn't find any of my duplicates though
What am I missing?
ThanX

1. Support Staff 1 Posted by hendrik on 22 Aug, 2010 09:38 AM

   

   Hi,

   how did you download the PUIDs?
   And you did not find any duplicates in the inspection?

   -hendrik

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2. 2 Posted by Bernhard Lauber on 22 Aug, 2010 09:52 PM

   

   With Tools, Load MusicIP PUIDs
   Didn't find 1 duplicate

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3. 3 Posted by Bernhard Lauber on 23 Aug, 2010 07:11 AM

   

   a screenshot of the duplicates in iTunes and the inspection result
   maybe it has to do with the maximum value of an integer?

   • duplicates.jpg 255 KB
   • inspection.jpg 166 KB
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4. Support Staff 4 Posted by hendrik on 23 Aug, 2010 07:53 AM

   

   Hi Bernhard,

   do you have the duplicate inspection enabled in the beaTunes preferences?

   If it is, could you please send me your logs? (see http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...)

   Thanks,

   -hendrik

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5. 5 Posted by Bernhard Lauber on 23 Aug, 2010 08:26 AM

   

   ThanX Hendrik
   Enclosed the zipped log directory

   • logs.zip 2.72 MB
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6. Support Staff 6 Posted by hendrik on 23 Aug, 2010 08:33 AM

   

   Does that mean you you checked and the duplicate inspection is actually enabled in the preferences?

   -hendrik

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7. 7 Posted by Bernhard Lauber on 23 Aug, 2010 08:49 AM

   

   Yes, it does
   Cheers m8

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8. Support Staff 8 Posted by hendrik on 23 Aug, 2010 11:34 AM

   

   Hi Bernhard,

   please try the following:

   • shut down beaTunes
   • start beaTunes
   • pause the analysis (if it is still running)
   • give beaTunes about 1min
   • start the inspection

   Do you now see the duplicates?

   If not, can you please shut down beaTunes before doing anything else and send me fresh logs?

   Thanks!

   -hendrik

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9. 9 Posted by Bernhard Lauber on 23 Aug, 2010 04:50 PM

   

   Didn't help
   See attached logs
   Best regards

   • logs.zip 783 KB
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10. Support Staff 10 Posted by hendrik on 23 Aug, 2010 05:55 PM

    

    Hi,

    could you please go to the beaTunes preferences and click on the "Clear Ignored Issues" button and try again?

    If that does not help, the only thing left to reproduce the problem would be for you to send me your database file (C:\Users\Bernhard Lauber\AppData\Local\tagtraum industries\beaTunes\database\beaTunes-1E9FD91D35C4B545.data.db) and the C:\Users\Bernhard Lauber\Music\iTunes\iTunes Music Library.xml file. Please zip both files as they are big and make sure beaTunes is shut down before you zip the database file.

    Thanks,

    -hendrik

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11. 11 Posted by Bernhard Lauber on 23 Aug, 2010 07:01 PM

    

    Already done many times before
    Here you are...

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12. Support Staff 12 Posted by hendrik on 25 Aug, 2010 01:05 PM

    

    Hi Bernhard,

    my apologies, I should have seen this earlier...

    The Duplicates inspection ignores disabled songs. This is on purpose, since one of the ways to "fix" duplicates is to disable them. Currently, to find duplicates, they need to be enabled (that little checkbox in front of the title).

    Hope this helps,

    -hendrik

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13. 13 Posted by Bernhard Lauber on 25 Aug, 2010 02:39 PM

    

    I'm soooo sorry
    I owe you a biiiig beeeer
    Cheers m8

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14. Support Staff 14 Posted by hendrik on 25 Aug, 2010 03:31 PM

    

    Not a problem.. I really should have spotted that earlier. :-)

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15. hendrik closed this discussion on 25 Aug, 2010 03:31 PM.