No duplicates inspected

Bernhard Lauber's Avatar

Bernhard Lauber

21 Aug, 2010 02:55 PM

Hallo
I love your application - gr8 work!!
After loading over 37k PUID, the program doesn't find any of my duplicates though
What am I missing?
ThanX

  1. Support Staff 1 Posted by hendrik on 22 Aug, 2010 09:38 AM

    hendrik's Avatar

    Hi,

    how did you download the PUIDs?
    And you did not find any duplicates in the inspection?

    -hendrik

  2. 2 Posted by Bernhard Lauber on 22 Aug, 2010 09:52 PM

    Bernhard Lauber's Avatar

    With Tools, Load MusicIP PUIDs
    Didn't find 1 duplicate

  3. 3 Posted by Bernhard Lauber on 23 Aug, 2010 07:11 AM

    Bernhard Lauber's Avatar

    a screenshot of the duplicates in iTunes and the inspection result
    maybe it has to do with the maximum value of an integer?

  4. Support Staff 4 Posted by hendrik on 23 Aug, 2010 07:53 AM

    hendrik's Avatar

    Hi Bernhard,

    do you have the duplicate inspection enabled in the beaTunes preferences?

    If it is, could you please send me your logs? (see http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...)

    Thanks,

    -hendrik

  5. 5 Posted by Bernhard Lauber on 23 Aug, 2010 08:26 AM

    Bernhard Lauber's Avatar

    ThanX Hendrik
    Enclosed the zipped log directory

  6. Support Staff 6 Posted by hendrik on 23 Aug, 2010 08:33 AM

    hendrik's Avatar

    Does that mean you you checked and the duplicate inspection is actually enabled in the preferences?

    -hendrik

  7. 7 Posted by Bernhard Lauber on 23 Aug, 2010 08:49 AM

    Bernhard Lauber's Avatar

    Yes, it does
    Cheers m8

  8. Support Staff 8 Posted by hendrik on 23 Aug, 2010 11:34 AM

    hendrik's Avatar

    Hi Bernhard,

    please try the following:

    • shut down beaTunes
    • start beaTunes
    • pause the analysis (if it is still running)
    • give beaTunes about 1min
    • start the inspection

    Do you now see the duplicates?

    If not, can you please shut down beaTunes before doing anything else and send me fresh logs?

    Thanks!

    -hendrik

  9. 9 Posted by Bernhard Lauber on 23 Aug, 2010 04:50 PM

    Bernhard Lauber's Avatar

    Didn't help
    See attached logs
    Best regards

  10. Support Staff 10 Posted by hendrik on 23 Aug, 2010 05:55 PM

    hendrik's Avatar

    Hi,

    could you please go to the beaTunes preferences and click on the "Clear Ignored Issues" button and try again?

    If that does not help, the only thing left to reproduce the problem would be for you to send me your database file (C:\Users\Bernhard Lauber\AppData\Local\tagtraum industries\beaTunes\database\beaTunes-1E9FD91D35C4B545.data.db) and the C:\Users\Bernhard Lauber\Music\iTunes\iTunes Music Library.xml file. Please zip both files as they are big and make sure beaTunes is shut down before you zip the database file.

    Thanks,

    -hendrik

  11. 11 Posted by Bernhard Lauber on 23 Aug, 2010 07:01 PM

    Bernhard Lauber's Avatar

    Already done many times before
    Here you are...

  12. Support Staff 12 Posted by hendrik on 25 Aug, 2010 01:05 PM

    hendrik's Avatar

    Hi Bernhard,

    my apologies, I should have seen this earlier...

    The Duplicates inspection ignores disabled songs. This is on purpose, since one of the ways to "fix" duplicates is to disable them. Currently, to find duplicates, they need to be enabled (that little checkbox in front of the title).

    Hope this helps,

    -hendrik

  13. 13 Posted by Bernhard Lauber on 25 Aug, 2010 02:39 PM

    Bernhard Lauber's Avatar

    I'm soooo sorry
    I owe you a biiiig beeeer
    Cheers m8

  14. Support Staff 14 Posted by hendrik on 25 Aug, 2010 03:31 PM

    hendrik's Avatar

    Not a problem.. I really should have spotted that earlier. :-)

  15. hendrik closed this discussion on 25 Aug, 2010 03:31 PM.

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