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PUID lookup

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Matthew Orr

14 Jul, 2010 08:52 AM

On two different computers and about 5 different internet connections (broadband, work, home, hotel) over 6 months I have never had a successful PUID look-up - always get the "time out" message.

if you experienced a crash or other abnormal behavior, you might want to attach log files from C:\Users\mat\AppData\Local\tagtraum industries\beaTunes\logs

• beaTunes: 2.1.10
• JVM: Java HotSpot(TM) Server VM
• Version: 16.3-b01
• Vendor: Sun Microsystems Inc.
• OS: Windows 7 6.1, x86
• Registered as: mat orr

1. Support Staff 1 Posted by hendrik on 14 Jul, 2010 09:18 AM

   

   Hi Matt,

   have we emailed about this before? If not, can you please provide a log that illustrates the problem. I.e. do some lookups, shut down beaTunes and then send me your logs?

   Thanks,

   -hendrik

   http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

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2. 2 Posted by John A on 20 Jul, 2010 07:03 PM

   

   Hello,

   I had the same problem and realized that my firewall wasn't allowing beaTunes to connect. Have you checked your firewall settings?

   Hope this helps,

   John

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3. 3 Posted by Matthew Orr on 23 Jul, 2010 12:36 AM

   

   Thanks for your kind help I will try this...

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