PUID lookup

Matthew Orr's Avatar

Matthew Orr

14 Jul, 2010 08:52 AM

On two different computers and about 5 different internet connections (broadband, work, home, hotel) over 6 months I have never had a successful PUID look-up - always get the "time out" message.

if you experienced a crash or other abnormal behavior, you might want to attach log files from C:\Users\mat\AppData\Local\tagtraum industries\beaTunes\logs

  • beaTunes: 2.1.10
  • JVM: Java HotSpot(TM) Server VM
  • Version: 16.3-b01
  • Vendor: Sun Microsystems Inc.
  • OS: Windows 7 6.1, x86
  • Registered as: mat orr
  1. Support Staff 1 Posted by hendrik on 14 Jul, 2010 09:18 AM

    hendrik's Avatar

    Hi Matt,

    have we emailed about this before? If not, can you please provide a log that illustrates the problem. I.e. do some lookups, shut down beaTunes and then send me your logs?




  2. 2 Posted by John A on 20 Jul, 2010 07:03 PM

    John A's Avatar


    I had the same problem and realized that my firewall wasn't allowing beaTunes to connect. Have you checked your firewall settings?

    Hope this helps,


  3. 3 Posted by Matthew Orr on 23 Jul, 2010 12:36 AM

    Matthew Orr's Avatar

    Thanks for your kind help I will try this...

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