I recently bought and paid using paypal but have not received a key.

jamesko4191's Avatar


13 Jul, 2010 01:39 AM

I received the initial email from paypal, and ensured that [email blocked] was never sent to spam. However, I still have not received an email.

  1. 1 Posted by SandboxWizard on 13 Jul, 2010 04:53 AM

    SandboxWizard's Avatar

    Same story here. I can go to the "Lost Key" and enter my email and it 'sends' my key, but I never receive it. Nothing in my spam filter or junk folder.

  2. Support Staff 2 Posted by hendrik on 13 Jul, 2010 07:34 AM

    hendrik's Avatar


    the license is usually sent from [email blocked]... However, I just re-sent it from [email blocked].

    Thank you!


  3. 3 Posted by Stevefkn-O on 13 Jul, 2010 03:28 PM

    Stevefkn-O's Avatar

    I have also purchased this product and I am experiencing the same issue.

  4. 4 Posted by SandboxWizard on 13 Jul, 2010 09:53 PM

    SandboxWizard's Avatar

    Thanks hendrik, I got the re-send without any problems.

  5. hendrik closed this discussion on 14 Jul, 2010 09:21 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac