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Beatunes wont start, troubleshooting didn't help

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shadikaileh

15 Oct, 2009 03:45 AM

I just purchased beaTunes after trying the free trial version which worked
for a bit. I deleted the free trial version because it crashed, then
purchased the new one, downloaded the new one using the download link on the
website. When I tried to open it i got the fatal error, JDBCException. I
went through the trouble shooting but there was no database to delete within
my application support folder, please help. Thanks in advance.

1. Support Staff 1 Posted by hendrik on 15 Oct, 2009 06:41 AM

   

   Hi,

   in the application support folder should be a beaTunes folder and in that folder should be a Database folder, which is the one mentioned in the troubleshooting article. Please double-check - it really should be there.

   If for whatever reason it's not, please send me your logs. They are in ~/Library/Logs/beaTunes - please zip/archive the whole folder.

   Thanks,

   -hendrik

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2. 2 Posted by shadikaileh on 16 Oct, 2009 12:46 AM

   

   Hey,
   There is no beatunes folder in my application support folder. I am running on a mac os 10.5.8, latest version of beatunes. There are no beatunes folders to be found anywhere i double checked, even when i drag the file into the application folder because beatunes is still on my desktop, and that does nothing except load it into my applications folder but thats all.

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3. Support Staff 3 Posted by hendrik on 16 Oct, 2009 05:30 AM

   

   Hi,

   Just to make sure we are talking about the same Application Support
   folder.
   I'm talking about the one in /Users/YOURUSERNAME/Library/Application
   Support/beaTunes.

   Is that the one you looked in?
   If not, can you start beaTunes again and look again?

   Thanks,

   -hendrik

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4. 4 Posted by shadikaileh on 17 Oct, 2009 09:53 PM

   

   I am sure that is the one I looked in, and yes even when I start beaTunes and check again, it still won't start and it's not in there.

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5. Support Staff 5 Posted by hendrik on 18 Oct, 2009 08:50 PM

   

   Hi,

   I know this may sound silly, but plz check again. Beatunes simply work at all without that folder.

   Thank you,

   -hendrik

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6. 6 Posted by shadikaileh on 21 Oct, 2009 05:43 AM

   

   Yes, at this point this is ridiculous. Beatunes hasn't properly started once since i purchased it, the TRIAL worked but the actual fully copy has not. I've checked that same folder you've asked me to multiple times and i've searched my whole system, and at this point i've deleted and reinstalled the program 5 times. Not one time did a beatunes folder with any other folder (i.e.-database), show up in my library/application support. Please either send me a link to download a working MAC version of beatunes, or a full refund.

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7. Support Staff 7 Posted by hendrik on 21 Oct, 2009 10:55 AM

   

   Hi,

   I'm more than happy to send you a refund, if you don't get it to work.

   If there is no ~/Library/Application Support/beaTunes folder, is there a folder called ~/Library/Logs/beaTunes - if so, could you please zip it and send it to me? It probably contains information telling me why things are not working.

   Thanks,

   -hendrik

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8. 8 Posted by shadikaileh on 21 Oct, 2009 05:19 PM

   

   I do like the working version of the program but everyone complains about
   the crashes and i can't even get it to start. Anyway, i found the database
   folder in the beatunes logs folder. here are both attatched archived. if you
   could make this work i would appreciate it.

   On Wed, Oct 21, 2009 at 3:55 AM, hendrik <
   [email blocked]<tender%[email blocked]>
   > wrote:

   • Archive_database_shadikaileh.zip 426 KB
   • Archive_logs_shadikaileh.zip 1.16 MB
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9. Support Staff 9 Posted by hendrik on 21 Oct, 2009 07:31 PM

   

   Hi,

   Thanks for those files.
   I checked out your database. Unfortunately it got corrupted, please
   simply delete the folder

   /Users/Shadi/Library/Application Support/beaTunes/Database

   By doing this, you will loose all data not stored anywhere else, but
   beaTunes will run again.

   Please let me know, if that solves the issue.

   Thanks,

   -hendrik

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10. 10 Posted by shadikaileh on 21 Oct, 2009 10:21 PM

    

    i deleted the data base folder and now i am getting fata error:
    java.lane.numberformatexception, beatunes still wont start up properly

    On Wed, Oct 21, 2009 at 12:31 PM, hendrik <
    [email blocked]<tender%[email blocked]>
    > wrote:

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11. Support Staff 11 Posted by hendrik on 21 Oct, 2009 10:48 PM

    

    Hi,

    can you please send me a fresh set of logs? That way I can see what's causing this exception.

    Thanks,

    -hendrik

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12. 12 Posted by shadikaileh on 22 Oct, 2009 12:43 AM

    

    I went and deleted my Database one more time........... and it works now.
    Thank you very much for your help.

    On Wed, Oct 21, 2009 at 3:48 PM, hendrik <
    [email blocked]<tender%[email blocked]>
    > wrote:

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13. Support Staff 13 Posted by hendrik on 22 Oct, 2009 08:29 AM

    

    Well, that is odd, but certainly welcome :-)
    I don't know, if you have noticed, but I send you a complete refund the other day.

    I hope everything goes smoothly from here on.

    -hendrik

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14. 14 Posted by shadikaileh on 23 Oct, 2009 11:15 PM

    

    I noticed now, thank you very much for your help and a great gesture
    of good business. I've recommended your software.

    Sent from my iPhone

    On Oct 22, 2009, at 1:29 AM, hendrik <[email blocked]
     > wrote:

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