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I am lost

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Gary Childers

29 Jun, 2010 01:25 AM

Windows Vista 32 bit
Intel(R) Core (TM)2 Duo CPU T7500 @ 2.2GHz 2.20 GHz
3.00 GB Ram
iTunes 9.2.0.61
Java 1.6.0_18

I have attempted to download the Beatunes program and load it on my machine. I have gotten attached error several times.

• beatunes_error.JPG 62.8 KB

1. Support Staff 1 Posted by hendrik on 29 Jun, 2010 07:33 AM

   

   Hi Gary,

   which version of beaTunes did you try to install? Where did you download it from?

   Thanks,

   -hendrik

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2. 2 Posted by Gary Childers on 29 Jun, 2010 08:15 AM

   

   beaTunes 2-1-9-jre-win.exe
   from: http://beatunes.com/beatunes-download.html

   Thank you!
   Gary

   -----Original Message-----
   From: hendrik
   [mailto:[email blocked]]
   Sent: Tuesday, June 29, 2010 2:36 AM
   To: Gary Childers
   Subject: [?? Probable Spam] Re: I am lost [Problems]

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3. Support Staff 3 Posted by hendrik on 29 Jun, 2010 08:19 AM

   

   Hi Gary,

   please restart your computer. If that does not help, please send me your logs. This document describes where you can find them:

   http://help.beatunes.com/faqs/troubleshooting/where-are-the-beatune...

   Thanks,

   -hendrik

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4. 4 Posted by Gary on 29 Jun, 2010 08:38 AM

   

   requested files attached

   • beaTunes.log 376 KB
   • env.txt 3.46 KB
   • system-error.log 303 Bytes
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5. Support Staff 5 Posted by hendrik on 29 Jun, 2010 08:47 AM

   

   Hi Gary,

   beaTunes communicates with iTunes through something called a COM object. However, for some reason this fails, because beaTunes can't get hold of this COM object. Perhaps iTunes didn't install correctly.

   The only thing left that I can suggest is to re-install iTunes. I.e. go to http://www.apple.com/itunes/download/ and download and install a fresh version. Then restart your computer before trying beaTunes. Maybe that fixes the problem.

   -hendrik

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6. 6 Posted by gary on 29 Jun, 2010 09:24 AM

   

   downloaded and repaired itunes

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7. Support Staff 7 Posted by hendrik on 29 Jun, 2010 09:27 AM

   

   ... and does it work now?

   -hendrik

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8. 8 Posted by Gary Childers on 29 Jun, 2010 09:31 AM

   

   I am lost...How do I know if it is working?

   -----Original Message-----
   From: hendrik
   [mailto:[email blocked]]
   Sent: Tuesday, June 29, 2010 4:30 AM
   To: Gary Childers
   Subject: [!! SPAM] Re: I am lost [Problems]

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9. Support Staff 9 Posted by hendrik on 29 Jun, 2010 09:35 AM

   

   After you repaired iTunes, did you restart your computer?
   If so, well - start iTunes and accept any license it may want you to accept.
   Then start beaTunes and check whether you still get the same error message.

   -hendrik

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10. 10 Posted by Gary Childers on 29 Jun, 2010 09:44 AM

    

    How do you start beatunes?

    -----Original Message-----
    From: hendrik
    [mailto:[email blocked]]
    Sent: Tuesday, June 29, 2010 4:37 AM
    To: Gary Childers
    Subject: [?? Probable Spam] Re: I am lost [Problems]

    • Edit

11. Support Staff 11 Posted by hendrik on 29 Jun, 2010 09:48 AM

    

    In your Start menu is a folder called "tagtraum industries" - in there you'll find beaTunes.

    -hendrik

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12. 12 Posted by Gary Childers on 29 Jun, 2010 10:02 AM

    

    I see...now appears to be working! Thanks!

    -----Original Message-----
    From: hendrik
    [mailto:[email blocked]]
    Sent: Tuesday, June 29, 2010 4:51 AM
    To: Gary Childers
    Subject: [!! SPAM] Re: I am lost [Problems]

    • Edit

13. Support Staff 13 Posted by hendrik on 29 Jun, 2010 11:28 AM

    

    Great!

    -hendrik

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