tag:help.beatunes.com,2009-07-24:/discussions/questions/5188-java-virtual-machine-launcher-error-could-not-open-cprogramfilesbeatunes4jrelibamd64jvmcfgbeaTunes: Discussion 2017-05-18T13:51:03Ztag:help.beatunes.com,2009-07-24:Comment/425775222017-05-17T15:02:57Z2017-05-17T15:02:57ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>Hey Alex,</p>
<p>I have split your last post from the discussion you added it to. The two seem to be unrelated.</p>
<blockquote>
<p>#1 I sent you this email below about a bug which I still experience, did you get my email?</p>
</blockquote>
<p>Can you point me to the discussion URL? If not, I have probably not received it. Please start a <em>new</em> discussion with your request.</p>
<blockquote>
<p>#2 more dire – I’m noticing your product seems to be rather unstable, I tried to install your latest update, but I get an error message – so I aborted that, but then a little while later beatunes froze and I had to restart, then when I tried to open beatunes I cannot – I get an error – so what do I do now, if I reinstall do I loose work?</p>
<p>The current error says “Java virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg</p>
<p>What is best way for me to proceed – I still love your product so much!!</p>
</blockquote>
<p>Please re-install beaTunes.</p>
<p>If the problem does not go away, let me know which operating system you are using and what version of beaTunes.</p>
<p>Thank you,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/425775222017-05-17T15:31:28Z2017-05-17T15:31:29ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>If I reinstall – I should uninstll first yes – and will their be any loss or negative consequences that I should be aware of – or is all data tags beatunes info stored on my HD – thank you!! - alex</p></div>Alex Mendozatag:help.beatunes.com,2009-07-24:Comment/425775222017-05-17T15:46:29Z2017-05-17T15:46:29ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><blockquote>
<p>If I reinstall – I should uninstll first yes</p>
</blockquote>
<p>No, don't uninstall first. The installer should handle it.</p>
<blockquote>
<p>and will their be any loss or negative consequences that I should be aware of – or is all data tags beatunes info stored on my HD – thank you!!</p>
</blockquote>
<p>It seems that you are already in a bad situation. In theory, the data is both in the beaTunes database and perhaps also in your files (depends on your settings). But just re-installing beaTunes will not touch either your database or your files.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/425775222017-05-17T16:15:08Z2017-05-17T16:15:08ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>Keep in mind – I originally did try and update the lastest version when the pop message suggested to when I opened BeaTunes yesterday, and I received an error saying it couldn’t install it – if I get that message again, any suggestions please? – install an older versioin – can u send me a link in case I need that please – thank yoU! - alex</p></div>Alex Mendozatag:help.beatunes.com,2009-07-24:Comment/425775222017-05-17T16:16:17Z2017-05-17T16:16:17ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>The most important thing to remember is, that beaTunes <strong>must not</strong> be running, while running the installer.</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/425775222017-05-18T02:58:04Z2017-05-18T02:58:04ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>Hi Hendrick,</p>
<p>So not so good news – so as I mentioned, I had downloaded the latest update that pop up on my screen yesterday – so I ran that exe – and it installed fine, but upon launch I got this fatal error – what should I do next? I’m using windows 10 -</p></div>Alex Mendozatag:help.beatunes.com,2009-07-24:Comment/425775222017-05-18T03:27:26Z2017-05-18T03:27:28ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>HI Hendrick – the fatal error message said to zip up the log files which I did and are attached</p></div>Alex Mendozatag:help.beatunes.com,2009-07-24:Comment/425775222017-05-18T13:51:00Z2017-05-18T13:51:00ZJava virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg<div><p>The error messages in the log indicate that beaTunes was running while the installer was executed. Please shut down beaTunes, perhaps restart your computer.</p>
<p>Then run the installer again.</p></div>hendrik