Java virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg

Alex Mendoza's Avatar

Alex Mendoza

17 May, 2017 02:59 PM

This comment was split from the discussion: Libraries iTunes and folder based

Hi Hendrick – two things. #1 I sent you this email below about a bug which I still experience, did you get my email? #2 more dire – I’m noticing your product seems to be rather unstable, I tried to install your latest update, but I get an error message – so I aborted that, but then a little while later beatunes froze and I had to restart, then when I tried to open beatunes I cannot – I get an error – so what do I do now, if I reinstall do I loose work?

The current error says “Java virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg

What is best way for me to proceed – I still love your product so much!!

alex

Hendrick – wanted to make you aware of a bug – using windows 10 and your latest version – I’m re categorizing GENRE manually – so I do a search, find the album and tracks, highlight them all, then do GET INFO – I change the genre – hit OK – and like every 3 or 4 times I do this – I can’t get off that page – and only way after trying all kinds of buttons (back, cancel, library etc) – I have to restart. The changes do take. Normally after I hit OK it leaves GET INFO page, and goes to library where I can see the tracks changing genres one by one. The freez happens quite consistently, arbitrarily, but every 3 to 4 times avg.

  1. Support Staff 1 Posted by hendrik on 17 May, 2017 03:02 PM

    hendrik's Avatar

    Hey Alex,

    I have split your last post from the discussion you added it to. The two seem to be unrelated.

    #1 I sent you this email below about a bug which I still experience, did you get my email?

    Can you point me to the discussion URL? If not, I have probably not received it. Please start a new discussion with your request.

    #2 more dire – I’m noticing your product seems to be rather unstable, I tried to install your latest update, but I get an error message – so I aborted that, but then a little while later beatunes froze and I had to restart, then when I tried to open beatunes I cannot – I get an error – so what do I do now, if I reinstall do I loose work?

    The current error says “Java virtual Machine launcher: Error: Could not open C:ProgramFiles\beatunes4\jre\lib\amd64\jvm.cfg

    What is best way for me to proceed – I still love your product so much!!

    Please re-install beaTunes.

    If the problem does not go away, let me know which operating system you are using and what version of beaTunes.

    Thank you,

    -hendrik

  2. 2 Posted by Alex Mendoza on 17 May, 2017 03:31 PM

    Alex Mendoza's Avatar

    If I reinstall – I should uninstll first yes – and will their be any loss or negative consequences that I should be aware of – or is all data tags beatunes info stored on my HD – thank you!! - alex

  3. Support Staff 3 Posted by hendrik on 17 May, 2017 03:46 PM

    hendrik's Avatar

    If I reinstall – I should uninstll first yes

    No, don't uninstall first. The installer should handle it.

    and will their be any loss or negative consequences that I should be aware of – or is all data tags beatunes info stored on my HD – thank you!!

    It seems that you are already in a bad situation. In theory, the data is both in the beaTunes database and perhaps also in your files (depends on your settings). But just re-installing beaTunes will not touch either your database or your files.

  4. 4 Posted by Alex Mendoza on 17 May, 2017 04:15 PM

    Alex Mendoza's Avatar

    Keep in mind – I originally did try and update the lastest version when the pop message suggested to when I opened BeaTunes yesterday, and I received an error saying it couldn’t install it – if I get that message again, any suggestions please? – install an older versioin – can u send me a link in case I need that please – thank yoU! - alex

  5. Support Staff 5 Posted by hendrik on 17 May, 2017 04:16 PM

    hendrik's Avatar

    The most important thing to remember is, that beaTunes must not be running, while running the installer.

  6. 6 Posted by Alex Mendoza on 18 May, 2017 02:58 AM

    Alex Mendoza's Avatar

    Hi Hendrick,

     

    So not so good news – so as I mentioned, I had downloaded the latest update that pop up on my screen yesterday – so I ran that exe – and it installed fine, but upon launch I got this fatal error – what should I do next? I’m using windows 10 -

  7. 7 Posted by Alex Mendoza on 18 May, 2017 03:27 AM

    Alex Mendoza's Avatar

    HI Hendrick – the fatal error message said to zip up the log files which I did and are attached

  8. Support Staff 8 Posted by hendrik on 18 May, 2017 01:51 PM

    hendrik's Avatar

    The error messages in the log indicate that beaTunes was running while the installer was executed. Please shut down beaTunes, perhaps restart your computer.

    Then run the installer again.

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