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cant find song -Failed to open item

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john

01 Aug, 2014 08:04 AM

i am getting an error message
Failed to open item
Failed to open song within allotted time
when i search for a song.
help please

1. 1 Posted by tpentz on 01 Aug, 2014 02:41 PM

   

   Same here.

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2. Support Staff 2 Posted by Hendrik Schreib... on 01 Aug, 2014 02:44 PM

   

   Hi,

   please update to beaTunes 4.0.2. It fixes this and other issues.

   For the curious: Enter is the start playback shortcut. It needed to be suppressed with the cursor in the search field and wasn't.

   Thanks,

   -hendrik

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3. 3 Posted by tpentz on 01 Aug, 2014 03:06 PM

   

   I just updated which fixed the error but I can't understand how the search can be so completely slow, especially when the default windows search finds tracks as soon as I type the name. Why not use it?

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4. Support Staff 4 Posted by Hendrik Schreib... on 01 Aug, 2014 04:57 PM

   

   I agree, the search is currently not the best it can be. It's on the list of things needing improvement.
   Not sure that Windows search is the solution, as I would have to map it to beaTunes library to actually use it.

   -hendrik

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5. 5 Posted by john on 02 Aug, 2014 03:22 AM

   

   have updated and search is working, sort of. not showing what I have actually searched for.
   eg I search for 'revolution' and about 20 mins later I get the result for the previous search displayed instead.
   also, when dragging a track into a matchlist, the first track dragged always replases the first 'seed' track. confusing and annoying.

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6. Support Staff 6 Posted by Hendrik Schreib... on 02 Aug, 2014 06:06 AM

   

   20min? Really? You're exaggerating?
   In any case, it shouldn't be that slow. How many songs are in your collection?
   Is this while something else is running? Like some analysis?

   Regarding match lists: From where to where exactly are you dragging?

   Thanks,

   -hendrik

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7. 7 Posted by john on 02 Aug, 2014 06:09 AM

   

   actually the last search I am still waiting for a response. over an hour. yes big collection of 145,000.

   matchlist drag from main window to matchlist window.

   BTW version 4 looks fabulous.

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8. Support Staff 8 Posted by Hendrik Schreib... on 02 Aug, 2014 06:12 AM

   

   And nothing else running? Like some analysis task?

   Can you please send me your logs?
   http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them (whole folder, zipped).

   Thank you,

   -hendrik

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9. 9 Posted by john on 02 Aug, 2014 06:18 AM

   

   here tis. no analysis etc being done.

   • beaTunes_-_Copy.zip 280 KB
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10. Support Staff 10 Posted by Hendrik Schreib... on 02 Aug, 2014 08:08 AM

    

    Hey John,

    thanks for the logs. Interestingly (to me) they show that the search is actually very quick, it's the ordering that takes way too much time - and then some caching seems to fail.

    I made some changes. Can you please try out http://www.beatunes.com/download/beaTunes-4-0-3-SNAPSHOT-osx.dmg

    Does it show the same problem? What if you don't order when searching? Meaning, in the table headers there is one header that does not have a label - click on that and you get the "natural" order.

    After having played around a little, can you please send me fresh logs? Please zip the entire logs folder, to give me a complete picture.

    Thanks a lot!

    -hendrik

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11. 11 Posted by john on 02 Aug, 2014 08:21 AM

    

    dmg no good to me Hendrik. running win7

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12. Support Staff 12 Posted by Hendrik Schreib... on 02 Aug, 2014 08:23 AM

    

    Oh - sorry... Let me build an exe. 64 bit? Or 32 bit?

    -hendrik

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13. 13 Posted by john on 02 Aug, 2014 08:37 AM

    

    64bit. thanks

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14. Support Staff 14 Posted by Hendrik Schreib... on 02 Aug, 2014 08:51 AM

    

    Here you go:

    http://www.beatunes.com/download/beaTunes-4-0-3-SNAPSHOT-x86_64-win...

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15. 15 Posted by john on 02 Aug, 2014 10:23 AM

    

    search still seems to take a long time. then doesnt display. down the bottom it says 7 of 145000 items etc but no display. weird.

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16. Support Staff 16 Posted by Hendrik Schreib... on 02 Aug, 2014 10:26 AM

    

    Hey John,

    can you please send me a fresh set of logs? Preferably the whole logs folder, zipped. It compresses very well. Hopefully it helps me diagnose this a little better.

    Thank you!

    -hendrik

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17. Support Staff 17 Posted by Hendrik Schreib... on 02 Aug, 2014 10:30 AM

    

    Also... what about searching with no order set? Is that any faster?

    Cheers,

    -hendrik

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18. Support Staff 18 Posted by Hendrik Schreib... on 02 Aug, 2014 10:45 AM

    

    Sorry for the many mails...
    But while you're at it - could you please also send your "database" folder (in the same directory as the "logs" folder)?
    That would allow me to really reproduce the issue.

    Thank you!

    -hendrik

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19. Support Staff 19 Posted by Hendrik Schreib... on 03 Aug, 2014 06:20 PM

    

    Hey John,

    don't worry about the logs or the database. I spent a quality weekend with the problem and believe I have gotten search to where it's actually usable with a very large collection.

    Can you please try out the current dev-snapshot:

    • OS X: http://www.beatunes.com/download/beaTunes-4-0-3-SNAPSHOT-osx.dmg
    • Windows 64 bit: http://www.beatunes.com/download/beaTunes-4-0-3-SNAPSHOT-x86_64-win...
    • Windows 32 bit: http://www.beatunes.com/download/beaTunes-4-0-3-SNAPSHOT-i386-win.exe

    Please let me know, whether it makes a difference to you. In my testing it was night and day.

    Thank you - I appreciate your help in this.

    -hendrik

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