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Duplicates: Multiple Tracks with the ID 'xxxxxx'

Brian's Avatar

Brian

27 Jul, 2014 09:46 PM

Following inspection, beaTunes identified many tracks in my iTunes library as Duplicates, with the same Track ID. Upon review, they are actually not duplicates, can you please advise how I can view / modify the Tag associated with the track ID.

Thanks You.

  1. Support Staff 1 Posted by Hendrik Schreib... on 28 Jul, 2014 11:05 AM

    Hendrik Schreiber's Avatar

    Hey Brian,

    unfortunately, there is currently no way to see ID in the UI.

    But perhaps there are some listed in the logs and we can figure out a way how to fix this. Can you please run just the duplicates inspection again, shut down beaTunes and send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them (whole folder, zipped).

    Thanks,

    -hendrik

  2. Support Staff 2 Posted by Hendrik Schreib... on 28 Jul, 2014 11:06 AM

    Hendrik Schreiber's Avatar

    Oh wait - did you mean the id is literally "xxxxxx"?
    You didn't mean "xxxxxx" just as a placeholder?

    Which version of beaTunes are you using?

    Thanks,

    -hendrik

  3. 3 Posted by Brian on 29 Jul, 2014 08:13 AM

    Brian's Avatar

    Hi Hendrik,

    Thank you for your prompt reply. By separate cover I'll send the logs, the xxxxs were simply a placeholder. This seems to be a common occurrence when I search on some of the IDs which your program identified. It appears to correlate to a copyright or trademark of sorts. All of the tag editors which I looked at, seem to omit this field as one which can be edited.

    I'll back at home tomorrow, so hopefully you'll have the logs Wednesday morning.

    Regards,
     
    Brian

    Sent from my iPad

  4. 4 Posted by Brian on 29 Jul, 2014 10:17 PM

    Brian's Avatar

    Hi Hendrik

    Attached is a print screen of the duplicates to which I'm referring, the
    log files are nearly empty. I thought this would be more valuable. All
    were downloaded from iTunes at various times, its also not isolated to
    just one artist or album.

    Brian

  5. Support Staff 5 Posted by Hendrik Schreib... on 30 Jul, 2014 09:06 AM

    Hendrik Schreiber's Avatar

    Hey Brian,

    this looks like bad ISRC codes.
    Have you ever imported meta data using beaTunes 3 or earlier?

    -hendrik

  6. 6 Posted by lecimark on 02 Aug, 2014 08:25 PM

    lecimark's Avatar

    I am seeing this problem too (songs with the same id that are not duplicates) - can I find and overwrite the bad data somehow?

  7. Support Staff 7 Posted by Hendrik Schreib... on 02 Aug, 2014 08:27 PM

    Hendrik Schreiber's Avatar

    Same question to you:

    Have you ever imported meta data using beaTunes 3 or earlier?

    I think you have, right Mark?

    -hendrik

  8. 8 Posted by lecimark on 02 Aug, 2014 09:10 PM

    lecimark's Avatar

    yes I have

  9. 9 Posted by Brian on 02 Aug, 2014 11:52 PM

    Brian's Avatar

    This is my first use of beaTunes, v4.

    Regards,

    Brian

    Sent from my iPhone

  10. Support Staff 10 Posted by Hendrik Schreib... on 03 Aug, 2014 06:32 AM

    Hendrik Schreiber's Avatar

    Brian - yes, your first use of beaTunes4 - but you have used beaTunes 3 before, right?

    The reason I'm asking is that beaTunes 4 should not allow such ids, as the ones you can see in your screenshot. In beaTunes 3 on the other hand, that was possible. Just trying to narrow down the problem.

    Cheers,

    -hendrik

  11. 11 Posted by Brian on 04 Aug, 2014 03:35 AM

    Brian's Avatar

    Hi Hendrik,

    I have not previously used beaTunes.

    Regards,

    Brian

    Sent from my iPhone

  12. Support Staff 12 Posted by Hendrik Schreib... on 04 Aug, 2014 10:08 AM

    Hendrik Schreiber's Avatar

    Hey Brian,

    which operating system are you on? The initial support request came from Windows XP. Is that also the OS you are using for beaTunes?

    For beaTunes 4, Windows 7 is the minimum. However, inspection will probably work just as well on XP or Vista.

    -hendrik

  13. 13 Posted by Brian on 04 Aug, 2014 11:35 AM

    Brian's Avatar

    Yes, I am still running XP. My apologies if that explains the confusion.

    Regards,

    Brian

    Sent from my iPhone

  14. Support Staff 14 Posted by Hendrik Schreib... on 04 Aug, 2014 01:10 PM

    Hendrik Schreiber's Avatar

    Hi Brian,

    no XP or not does not make a difference for this kind of issue.

    Can you please install the current dev snapshot from:

    And then run the duplicates inspection and send me a set of logs? I added some extra logging specifically for this issue to figure out which ID these values are in. There's also some code in there that might partially solve the issue. Even if the issue seems to be solved, please send your logs. http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them (whole folder, zipped).

    Thank you,

    -hendrik

  15. 15 Posted by Brian on 14 Aug, 2014 08:13 PM

    Brian's Avatar

    Hi Hendrik,

    I've tried to install snapshot a few times, it appears to install successfully but never launches. I even attempted a full uninstall, didn't seem to make a difference.

    I can see the process start to load in task manager, at random points it seems to abort.

    Regards,

    Brian

    Sent from my iPhone

  16. Support Staff 16 Posted by Hendrik Schreib... on 15 Aug, 2014 07:50 AM

    Hendrik Schreiber's Avatar

    Hey Brian,

    can you please send me your logs?
    http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where they are and how to send them.

    Thanks,

    -hendrik

  17. 17 Posted by Brian on 15 Aug, 2014 08:22 AM

    Brian's Avatar

    Yes, I will need to reinstall.

    Regards,

    Brian

    Sent from my iPhone

  18. Support Staff 18 Posted by Hendrik Schreib... on 15 Aug, 2014 10:06 PM

    Hendrik Schreiber's Avatar

    Hey Brian,

    to send the logs, you won't need to re-install...

    -hendrik

  19. 19 Posted by Brian on 16 Aug, 2014 01:06 PM

    Brian's Avatar

    I completely uninstalled, there is nothing left in the directory.

    I'll try to reinstall and send you what I have, I really appreciate all your help. The customer service is outstanding!

    Regards,

    Brian

    Sent from my iPhone

  20. Support Staff 20 Posted by Hendrik Schreib... on 16 Aug, 2014 06:27 PM

    Hendrik Schreiber's Avatar

    Oh - of course.
    Send me the logs when you have them.

    Cheers,

    -hendrik

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