Home → Questions →

Upgrade?

• Edit

Richard

22 Jul, 2014 07:00 PM

I downloaded what appears to be an upgrade but now there are features missing and it says I have a "trial" version; why? I paid for the program originally.

1. Support Staff 1 Posted by Hendrik Schreib... on 22 Jul, 2014 07:21 PM

   

   Hi Richard,

   The upgrade from 3 to 4 is not free, since a lot of work went into it.

   If you'd like to downgrade again, please follow these steps (only applies, if you have actually upgraded):

   • Stop beaTunes
   • Open Finder and go to /Users/YOUR_USER_NAME/Library/Application Support/beaTunes/ (you may have to use Go to Folder... from the Go menu, as Finder hides Library from you)
   • Delete the directory Database
   • Rename the directory Database Backup Unknown Version to Database
   • Start beaTunes 3

   Kind regards,

   -hendrik

   • Edit

2. 2 Posted by Richard Bement on 22 Jul, 2014 07:55 PM

   

   Should I allow the fourteen day trial to lapse will the program revert to
   3?

   • Edit

3. Support Staff 3 Posted by Hendrik Schreib... on 22 Jul, 2014 08:28 PM

   

   No, after 14 days, beaTunes 4 will simply stop working.

   • Edit

4. 4 Posted by Richard Bement on 22 Jul, 2014 09:30 PM

   

   So my choice is pay $35 or lose the program? I understand the need to make
   money but in this manner?

   • Edit

5. Support Staff 5 Posted by Hendrik Schreib... on 22 Jul, 2014 09:46 PM

   

   Hi Richard,

   no, you will not lose the program. You still have a valid beaTunes 3 license and can of course run the program. I just realized that you are on Windows, not OS X, so the recipe described above is no good for you. Instead, do this:

   • Stop beaTunes
   • Uninstall beaTunes without deleting its database (bpm, key, color - there is a question in the uninstaller)
   • Open Explorer and go to C:\Users\<username>\AppData\Local\tagtraum industries\beaTunes\ (Note that Windows Explorer may hide the folder AppData from you. To navigate to it, you can simply type it into the Explorer navigation bar or tell Explorer to show hidden files.)
   • Delete the directory database
   • Rename the directory database Backup Unknown Version to database
   • Download and install the most recent beaTunes 3 version from http://www.beatunes.com/beatunes-download-old.html
   • Start beaTunes 3

   To go back to beaTunes 3, follow the steps described above and continue using beaTunes 3. No need to stick with 4.

   If you're interested in upgrading to 4, the upgrade license is heavily discounted, $11.95 instead of $34.95. And I completely understand, if you don't want to upgrade.

   I hope this clarifies the upgrade/downgrade options.

   Cheers,

   -hendrik

   • Edit

6. 6 Posted by Richard Bement on 23 Jul, 2014 12:56 PM

   

   I would be interested in upgrading from 3 to 4 if that is your offer.
   I am using windows 8.1 however and only see the $35 option.
   Please advise.

   • Edit

7. Support Staff 7 Posted by Hendrik Schreib... on 23 Jul, 2014 12:58 PM

   

   Hi Richard,

   It's at http://www.beatunes.com/lookuplicense-3to4.html

   -hendrik

   • Edit

8. 8 Posted by Richard Bement on 23 Jul, 2014 01:21 PM

   

   Thank you, it seems to have worked.

   • Edit

9. Support Staff 9 Posted by Hendrik Schreib... on 23 Jul, 2014 01:22 PM

   

   Thank you!

   -hendrik

   • Edit

10. Hendrik Schreiber closed this discussion on 05 Aug, 2014 01:21 PM.