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File extentions changed from .mp3 to.new in a process

guy.marcotte's Avatar

guy.marcotte

17 May, 2013 02:04 PM

I started Beatunes for a 1500 songs process and after two hours, it crashed and the files treated where change from .mp3 extention to .new extentions... Is there anyway to recover my song in mp3 extention from those .new? Strange thing i know ...

  1. Support Staff 1 Posted by Hendrik Schreib... on 18 May, 2013 08:03 AM

    Hendrik Schreiber's Avatar

    Weird. If you change one of the .new files to a .mp3 extension - does it play?

    That said - can you please send me your logs? http://help.beatunes.com/kb/troubleshooting/where-are-the-beatunes-... tells you where to find them and how to send them.

    Thanks,

    -hendrik

  2. 2 Posted by guy.marcotte on 25 May, 2013 06:09 AM

    guy.marcotte's Avatar

    Seems that the .new extentions files were just kind of log files added and not MP3 replacements as i was thinking first ... I am quite sure that it was caused by Malwarebytes blocking the upload communications from my Beatunes. ... Since removing Malwarebytes i've got a 60000 songs process running with no pain....and not .new files anymore... Thanks

  3. guy.marcotte closed this discussion on 25 May, 2013 06:09 AM.

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