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App not analyzing

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Cam

13 May, 2025 08:37 PM

1. If you experienced a crash or other abnormal behavior, please attach the log file 'beaTunes-logs-2025-05-13-153622.zip' by dragging it from your desktop onto the 'Attach File' button below.

2. I've been using Beatunes for ~6 years, but today it all of a sudden won't analyze tracks. It just says a system error has occurred.

* beaTunes: 5.2.20
* JVM: OpenJDK 64-Bit Server VM
* Version: 11.0.10+9-LTS
* Vendor: BellSoft
* OS: Mac OS X 10.16, x86_64
* Library: Music.app
* Memory: 92m - 1152m
* Registered as: Cam Peavy

  1. 1 Posted by JK on 20 May, 2025 11:35 PM

    JK's Avatar

    hey, I have got the exact same problem which is making the app unusable for my needs. I have been using the app for nine years until now. I really need a fix or will have to divert to another app. Also using MacOS.

    On another note: I am not able to register or login to tender app (which beatunes support uses). The reason given does not make any sense. It says that I have too many identities trying to use the service, which is not the case at all.

    * beaTunes: 5.2.34
    * JVM: OpenJDK 64-Bit Server VM
    * Version: 11.0.21+10-LTS
    * Vendor: BellSoft
    * OS: Mac OS X 15.4, x86_64
    * Library: Music.app
    * Memory: 92m - 1024m

  2. Support Staff 2 Posted by hendrik on 23 May, 2025 09:57 AM

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    Hi Cam,

    did something change? Is the issue reproducible with the latest version from the website?

    Thanks,

    -hendrik

  3. Support Staff 3 Posted by hendrik on 23 May, 2025 12:54 PM

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    Also: what exactly is the error message? Can you please send a screenshot?

    Thanks!

  4. 4 Posted by Cam Peavy on 23 May, 2025 01:16 PM

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    There’s no error message at this point, it just won’t analyze most tracks. Been using since 2018 or 2019 and never had this issue until now.

    

  5. 5 Posted by JK on 23 May, 2025 04:52 PM

    JK's Avatar

    There is no error message at all. There simply is no action, no analysis happening.
    I tried reinstalling the app. Turns out that this lead to the analysis working again. The after it stopped working again.

    Hope this helps.

  6. Support Staff 6 Posted by hendrik on 27 May, 2025 03:55 PM

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    But you’ve mention something about a system error. Where and how was that shown?

  7. 7 Posted by Cam Peavy on 28 May, 2025 06:55 PM

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    Yeah same thing here, it’ll work briefly and then just stop working. Won’t analyze. No error codes.

  8. Support Staff 8 Posted by hendrik on 28 May, 2025 06:56 PM

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    Could you please reproduce the issue and upload your logs right afterwards via Help -> Upload Logs from within the beaTunes app? And then let me know. Perhaps the logs lead to more insights.

  9. 9 Posted by Cam Peavy on 03 Jun, 2025 12:25 PM

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    Sent from my iPhone

    Could you please reproduce the issue and upload your logs right afterwards via Help -> Upload Logs from within the beaTunes app? And then let me know. Perhaps the logs lead to more insights.



    On Wed, May 28 at 11:55 AM PDT, Cam Peavy wrote:




    Yeah same thing here, it’ll work briefly and then just stop working. Won’t analyze. No error codes.



  10. 10 Posted by benjamin_moser on 05 Jun, 2025 07:03 PM

    benjamin_moser's Avatar

    I have a similar problem running on Win11. Note: I had not used BT for a few years. Did new install of latest version. Then imported my library. Most files have fields populated from prior saving as tags. Currently library is read-only. Could that create a problem? I am not trying to save tags right now, though.

    Analysis: Failed to analyze fingerprint of track 'Jones Comin' Down': java.lang.reflect.InvocationTargetException (id=-5803736083243197931)

    Uploaded logs.

  11. Support Staff 11 Posted by hendrik on 06 Jun, 2025 08:54 AM

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    Hey Benjamin,

    Yes. Read-only is a problem. Concretely, the analysis for Jones Comin' Down fails, because the file is read-only.

    -hendrik

  12. Support Staff 12 Posted by hendrik on 06 Jun, 2025 09:05 AM

    hendrik's Avatar

    Cam - you have apparently sent a message, but it didn't make it through. What did it contain? Can you please use the web interface to answer? A link is below.

  13. Support Staff 13 Posted by hendrik on 06 Jun, 2025 09:11 AM

    hendrik's Avatar

    Also, Cam, can you please reproduce the issue and upload your logs via Help -> Upload Logs from within the application? That way I have a chance at getting to the bottom of this (because I cannot reproduce it).

    Thanks!

  14. 14 Posted by Cam Peavy on 06 Jun, 2025 11:12 AM

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    I tried uninstalling and redownloading AGAIN and this time it seems to have fixed the issue.

  15. Support Staff 15 Posted by hendrik on 06 Jun, 2025 12:09 PM

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    Thanks, Cam. If this issue appears again, please upload your logs and let me know.

  16. 16 Posted by Dean Spellman on 07 Jun, 2025 03:57 AM

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    Hi,
    I am experiencing the same problem outlined above. I have uploaded my logs. I deleted and redownloaded the app but it did not fix the error. The issue is the analyze function is not working. There is no error message, it simply does not analyze any songs.

    Please help, thanks.

    -Dean

  17. Support Staff 17 Posted by hendrik on 07 Jun, 2025 08:40 AM

    hendrik's Avatar

    Hey Dean,

    thanks for the logs. Indeed no analysis happens. Did you enable any analysis tasks in the analysis options dialog?

    -hendrik

  18. Support Staff 18 Posted by hendrik on 07 Jun, 2025 09:03 AM

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    Actually, Dean, what does your Analysis pane look like (you can see it by selecting the menu View -> Analysis)? Does it contain all your songs? Is it perhaps paused? If so, please resume by clicking on the Resume Analysis button in the upper right corner (or Tools -> Resume Analysis).

  19. 19 Posted by benjamin_moser on 09 Jun, 2025 11:23 AM

    benjamin_moser's Avatar

    Hendrick, thank you for the reply. I will make my library read-write and try again and reprot on results.

  20. Support Staff 20 Posted by hendrik on 13 Jun, 2025 08:51 AM

    hendrik's Avatar

    Hey Dean,

    Is the problem you've reported solved?

    Thanks,

    -hendrik

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