Not recognising my email address from previous purchase for upgrade
I've purchased beauties twice before. It appears under two different email addresses. Neither one is being recognised for an upgrade.
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Support Staff 1 Posted by hendrik on 07 Mar, 2025 11:55 AM
It seems to me that you already own a beaTunes 5 license (address: [email blocked]). You cannot purchase an upgrade, because there is none.
2 Posted by Juan Rando on 07 Mar, 2025 11:57 AM
OK thanks….It doesn’t;t appear in my emails
Is there anyway to recover the license key for the latest version?
Juan Rando
Juan Rando Dance Academy
Since 1996
MOB : +61411863742
Support Staff 3 Posted by hendrik on 07 Mar, 2025 11:58 AM
Please use https://www.beatunes.com/en/recoverkey.html
4 Posted by Juan Rando on 07 Mar, 2025 12:36 PM
Thank you
I did try that earlier, but it worked now
Juan Rando
Juan Rando Dance Academy
Since 1996
MOB : +61411863742
hendrik closed this discussion on 17 Mar, 2025 08:08 AM.