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Synchronization repeatedly failing

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Kevin Nicol

14 Mar, 2023 11:13 AM

Hi there,
I hadn't used BeaTunes in about a month, and now recently when I've opened it, after a minute or two I keep getting the message that synchronization has aborted. I've included a screenshot. Is there a quick fix? I'm using a MacBook Pro. Thank you. I love the app!

• Screenshot_2023-03-14_at_12.05.05.png 153 KB

1. Support Staff 1 Posted by hendrik on 15 Mar, 2023 03:35 PM

   

   Hey Kevin,

   can you reproduce this? If so, please do so and upload your logs right afterwards. You can do so from within the app via Help -> Upload Logs.

   Thanks!

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2. 2 Posted by Kevin Nicol on 22 Mar, 2023 12:34 PM

   

   Hi Hendrik

   Thanks for your reply. Sorry mine is delayed. The problem persists. I just now uploaded my logs. Thanks for your help.

   Kevin

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3. Support Staff 3 Posted by hendrik on 22 Mar, 2023 07:43 PM

   

   Hey Kevin,

   I believe something with the internal beaTunes database is wrong. Perhaps this can be fixed by running Tools -> Repair Database (in the app). Note that if this fails, you may have to rebuild your database. When rebuilding the database, you'll loose all data not stored in iTunes/Music or the audio files.

   Hope this helps,

   -hendrik

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4. 4 Posted by jack.hinsche on 29 Mar, 2023 01:29 AM

   

   Hey Hendrik,

   I am also running into a little problem with mine as well. Running Monterey 12.6.3 and it keeps aborting with the code { NSAppleScriptErrorNumber = “-2147450879”;} (JaplScript)

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5. Support Staff 5 Posted by hendrik on 29 Mar, 2023 08:22 AM

   

   Hey Jack,

   I am also running into a little problem with mine as well. Running Monterey 12.6.3 and it keeps aborting with the code { NSAppleScriptErrorNumber = “-2147450879”;} (JaplScript)

   This sounds like a completely different problem. This may sound a little dumb, but does restarting the computer perhaps solve the this issue?

   Cheers,

   -hendrik

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6. 6 Posted by Kevin on 29 Mar, 2023 09:20 AM

   

   Hi Hendrik, thanks for the good advice. The Repair Database tool did the trick. I hadn't seen it before. I'll keep it in mind in the future.

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7. Support Staff 7 Posted by hendrik on 02 Apr, 2023 07:23 PM

   

   Great. I'll close this discussion then.

   -hendrik

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8. hendrik closed this discussion on 02 Apr, 2023 07:23 PM.