Several issues with beaTunes5 and MacOS

Daniel V's Avatar

Daniel V

15 Nov, 2022 07:43 PM

Hello,

I have several issues since installed BeaTunes 5.2.30 on my Mac M1 Pro running on Ventura 13.0.1 :
- beaTunes5 is slow to use, even when being the only app opened,
- sometimes when reduced/collapsed in the doc, the app cannot be expanded anymore,
- when using the 'Analyse', the app freezes, freezes MacOS, and at some point MacOS reboots.

I use beaTunes interfaced with Music.app. Music.app library folder is on a Synology NAS mounted by default on OS startup before Music.app is launched.
I managed to analyse ~10K songs with several iterations of crashes and reboots.

But now, with my 12K remaining songs, the app keeps freezing.
Also, will there be a native ARM64 beaTunes app to support the new Apple ARM architecture?

Thanks in advance,
Daniel

  1. Support Staff 1 Posted by hendrik on 21 Nov, 2022 08:05 AM

    hendrik's Avatar

    Hey Daniel,

    sorry for the late reply.

    beaTunes5 is slow to use, even when being the only app opened,

    Yes. Unfortunately, I aware of this. It depends on a bunch of things...

    sometimes when reduced/collapsed in the doc, the app cannot be expanded anymore,

    That should never happen. Is beaTunes doing something in particular when you reduce it?

    when using the 'Analyse', the app freezes, freezes MacOS, and at some point MacOS reboots.

    Again, that should never happen. Can you describe how you "analyze"? How many parallel threads, which analysis tasks etc.?

    I use beaTunes interfaced with Music.app. Music.app library folder is on a Synology NAS mounted by default on OS startup before Music.app is launched.

    This kind of setup is bound to be slow due to the network connection and the slow spinning disk (assuming it's not an SSD).

    I managed to analyse ~10K songs with several iterations of crashes and reboots.

    10k is really not a lot. :-/ Usually, beaTunes does this with no problem whatsoever.

    Can you please upload your logs? You can do so from within the app via Help -> Upload Logs.

    Also, will there be a native ARM64 beaTunes app to support the new Apple ARM architecture?

    I am working on it, but cannot promise any dates.

    Cheers,

    -hendrik

  2. 2 Posted by Daniel Vandenbu... on 23 Nov, 2022 03:29 PM

    Daniel Vandenbulcke's Avatar

    Hi Hendrik,

    Sorry for the late reply, I was on vacation, therefore not online al the time.

    > That should never happen. Is beaTunes doing something in particular when you reduce it?

    Yes it was running the analyse feature whilst I was just trying to do a second task in parallel (web browsing etc) but the process uses so much of the system resources that everything’s slow, barely usable.

    > Can you describe how you "analyze"? How many parallel threads, which analysis tasks etc.?
    >

    Running the analyse feature against my Apple music library. First it was set to 1, but it was taking too long, so I changed to 4 then I saw the unstable behaviour of the system as described in my first email, so I changed once again to 2, but not with much success (uploaded the logs to your sever as requested).

    > This kind of setup is bound to be slow due to the network connection and the slow spinning disk (assuming it's not an SSD).
    >

    The setup is run on a gigabit network, my NAS runs 2 HDD 7200 rpm disks. I have never had issues with solutions like Plex in terms of slowness.

    Thanks for your assistance!
    Best regards,
    Daniel

  3. Support Staff 3 Posted by hendrik on 28 Nov, 2022 10:59 AM

    hendrik's Avatar

    Hey Daniel,

    thanks for the logs. Unfortunately, they don't reach very far back and I am unable to find any abnormal behavior. Could you please upload another fresh set of logs, right after you encountered a crash or any other substantial difficulties?

    Thanks!

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