V.5.2.28 not synching with iTunes

Tai Asanuma's Avatar

Tai Asanuma

08 Aug, 2022 07:19 PM

Beatunes BPM, color, key, etc. not syncing with the iTunes library. iTunes advanced sharing is turned on and Beatunes is pointed at the correct XML library.

  1. Support Staff 1 Posted by hendrik on 09 Aug, 2022 10:27 AM

    hendrik's Avatar

    Hey Tai,

    when you say "not syncing", do you mean that beaTunes cannot read new values from iTunes or that values set in beaTunes are not communicated to iTunes?

    Does beaTunes show any error messages? This is on Windows, right?

    Thanks!

    -hendrik

  2. 2 Posted by Tai Asanuma on 11 Aug, 2022 07:46 PM

    Tai Asanuma's Avatar

    Hi Hendrik,
    When I say not syncing I mean that data from BEATUNES is not syncing to iTunes. Specifically, bpm and key. If I create a new playlist in BEATUNES it does sync to iTunes. yes, I use windows.

    Sent from Yahoo Mail for iPhone

    On Tuesday, August 9, 2022, 3:27 AM, hendrik <[email blocked]> wrote:

     #yiv6734269002 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6734269002 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  3. Support Staff 3 Posted by hendrik on 11 Aug, 2022 08:04 PM

    hendrik's Avatar

    Any error messages? Perhaps about COM?

  4. 4 Posted by Tai Asanuma on 11 Aug, 2022 09:42 PM

    Tai Asanuma's Avatar

    I didn’t see any error messages. 

    Sent from Yahoo Mail for iPhone

    On Thursday, August 11, 2022, 1:04 PM, hendrik <[email blocked]> wrote:

     #yiv9464369583 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv9464369583 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
    |

  5. Support Staff 5 Posted by hendrik on 14 Aug, 2022 10:39 AM

    hendrik's Avatar

    Hey Tai,

    thank you.

    From within beaTunes you can upload logs (Help -> Upload Logs). Could you please do that? Perhaps that sheds some light on why the communication between beaTunes and iTunes fails. After you have uploaded the logs, please let me know.

    That said, in most cases this is caused by one of two issues:

    1. Start order. Please make sure that iTunes is not running, when you start beaTunes. beaTunes will start iTunes automatically.
    2. COM server not available. Please make sure that iTunes is downloaded and installed directly from Apple (i.e. http://www.apple.com/itunes/) and not from the Microsoft app store. Run the Apple installer and restart your computer to ensure a proper installation.

    Hope this helps,

    -hendrik

  6. 6 Posted by Marina on 24 Aug, 2022 08:01 PM

    Marina's Avatar

    I am having the same issue on Mac. The trial version worked perfectly for me. But as soon as I bought the license key, Beatunes stopped communicating with iTunes. If I make a change in iTunes, it's reflected in Beatunes, but if I make a change in Beatunes it doesn't reflect in iTunes. Also, when I start Beatunes, iTunes doesn't automatically start.

  7. Support Staff 7 Posted by hendrik on 25 Aug, 2022 01:28 PM

    hendrik's Avatar

    Hey Marina,

    the communication mechanism between beaTunes and iTunes/Music on macOS and beaTunes on Windows is very different. So this is most likely a different issue.

    Let's clarify!

    Do you really use iTunes or the Music.app? Which version of macOS? Any chance you recently updated macOS and that might have caused the failure you observe? Apple has introduced some mechanisms in newer version of macOS that make that likely. Does beaTunes show any error messages regarding AppleScript communication with iTunes/Music.app?

    Cheers,

    -hendrik

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac