tag:help.beatunes.com,2009-07-24:/discussions/problems/5867-beatunes-wont-workbeaTunes: Discussion 2011-04-07T12:31:26Ztag:help.beatunes.com,2009-07-24:Comment/8646352010-01-16T21:17:03Z2010-01-16T21:17:04ZBeaTunes wont work<div><p>I have just bought Beatunes but it doesnt run. When I click it
it popsup a message saying that "it seems that beatunes crashed in
the previous run and bla bla bla" and then it opens my itunes but
nothing else happens. Note that I had a troal version that i
download a couple of years ago installed which i've deleted. Pls
let me know how to proceed. Thanks in advance</p></div>robertotag:help.beatunes.com,2009-07-24:Comment/8646352010-01-17T00:45:22Z2010-01-17T00:45:22ZBeaTunes wont work<div><p>Hi,</p>
<p>are you on OS X or Windows?</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/8646352010-01-17T04:32:54Z2010-01-17T04:32:54ZBeaTunes wont work<div><p>Windows XP.</p></div>ROBERTO RODRIGUEStag:help.beatunes.com,2009-07-24:Comment/8646352010-01-17T09:48:10Z2010-01-17T09:48:10ZBeaTunes wont work<div><p>Ok - please send me your logs - perhaps I can find something in
there that gives me a hint about what's going wrong.</p>
<p>The logs on XP are at <code>c:\Documents and
Settings\[username]\Local Settings\Application Data\tagtraum
industries\beaTunes\logs</code><br>
Please just zip the whole folder before you send it.</p>
<p>Thanks,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/8646352010-01-21T07:04:12Z2010-01-21T07:04:15ZBeaTunes wont work<div><p>I'm having the same problem as Roberto. Where should I send my
logs?</p></div>Kevin Mtag:help.beatunes.com,2009-07-24:Comment/8646352010-01-21T12:22:09Z2010-01-23T09:42:27ZBeaTunes wont work<div><p>You can either attach it to a message in this thread/discussion
or start a new one.<br>
Alternatively, you can simply start a new private discussion by
sending an email to <a href=
"mailto:support@beaTunes.com">support@beaTunes.com</a></p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/8646352010-01-22T23:17:25Z2010-01-22T23:17:25ZBeaTunes wont work<div><p>Kevin, I have update my itunes and then it worked out. Hope that
helps you too. Good luck!</p></div>ROBERTO RODRIGUEStag:help.beatunes.com,2009-07-24:Comment/8646352010-01-22T23:19:13Z2010-01-22T23:19:13ZBeaTunes wont work<div><p>Hendrik, Sorry I didnt updated before on my progress. I've
updated my itunes and then tryed the instalation of Beatunes and
that worked fine.</p>
<p>Regards,</p>
<p>-Roberto</p></div>ROBERTO RODRIGUEStag:help.beatunes.com,2009-07-24:Comment/8646352010-01-23T09:43:49Z2010-01-23T09:43:49ZBeaTunes wont work<div><p>Kevin,</p>
<p>I realized that the email address I posted was wrong - it was
missing a 'p'.<br>
I just corrected the post, but this also means that if you have
sent me your logs to the misspelled email address, I didn't get
them.</p>
<p>Sorry,</p>
<p>-hendrik</p></div>hendriktag:help.beatunes.com,2009-07-24:Comment/8646352010-01-23T13:10:38Z2010-01-23T13:10:38ZBeaTunes wont work<div><p>you've sent this message to the wrong recipient.</p></div>ROBERTO RODRIGUEStag:help.beatunes.com,2009-07-24:Comment/8646352010-01-23T14:07:13Z2010-01-23T14:07:13ZBeaTunes wont work<div><p>Roberto - it's public discussion that both you and Kevin are
involved in - so Kevin got it as well. Thanks, though!</p></div>hendrik