Beatunes running very very slow and eating huge amount of virt. storage 1.17 GB

Charles Dixon's Avatar

Charles Dixon

16 Jan, 2010 02:11 AM

I purchased your product Yesterday and everything was running great, I shut down and this morning the product started to run really slow and eating huge amounts of virt. storage 1.17 after just 30 minutes of letting run.

I have analysis about 1200 songs yesterday and unable to do anything with it today, the product will finally crash. I do have a LARGE itunes library.

OS Mac 10.6.2
itunes 9.0.2
Beatunes 2.1.2

What should I try to clear this up?

Charles

  1. Support Staff 1 Posted by hendrik on 16 Jan, 2010 09:35 AM

    hendrik's Avatar

    Charles,

    virtual memory consumption is in itself not a problem - but the crash you mention certainly is.

    Can you describe the crash? What happened?

    How many songs are in your library, how much RAM and how many processors/core does your system have?

    Thanks,

    -hendrik

  2. 2 Posted by Charles Dixon on 17 Jan, 2010 04:34 AM

    Charles Dixon's Avatar

    See in blue my answers:

    Song: 13000+

    Machine:

    Model Name: Mac Pro
      Model Identifier: MacPro2,1
      Processor Name: Quad-Core Intel Xeon
      Processor Speed: 3 GHz
      Number Of Processors: 2
      Total Number Of Cores: 8
      L2 Cache (per processor): 8 MB
      Memory: 8 GB
      Bus Speed: 1.33 GHz
      Boot ROM Version: MP21.007F.B06
      SMC Version (system): 1.15f3

    The program has noted that it see the "Hear" program but that has been
    remove and machine restarted , searched for all referrences of Hear and can
    not find any.

    But program starts up and immediately is slow to respond and then goes down
    hill from there

    -----
    Charles Dixon

    Pablo Picasso<http://www.brainyquote.com/quotes/authors/p/pablo_picasso.html>
    - "Computers are useless. They can only give you answers."

  3. Support Staff 3 Posted by hendrik on 17 Jan, 2010 09:56 AM

    hendrik's Avatar

    Charles,

    beaTunes should easily be able to handle 13000 songs.

    What probably happens is that beaTunes recognizes your 8 cores and starts 7 analysis threads to analyze your library (I suppose you still have songs in the analysis queue, right?). Each thread consumes quite a bit of memory, which will lead to the memory consumption issue you see.

    You can reduce this, by opening the beaTunes preferences, goto Analysis and change the number of parallel tasks to something lower, like e.g. 4. You have to restart beaTunes for this setting to take effect.

    The "Hear" thing is definitely something that causes crashes. As long as beaTunes tells you it is present, you will see crashes.

    Slow responses may stem from the heavy analysis you probably have been doing - you should see an improvement with fewer parallel tasks.

    "goes down hill from there" - unfortunately does not give me a whole lot to work with... Does it crash (program gone, CrashReporter), simply not respond anymore, or respond very sluggishly?

    Please let me know, if the suggested lower number of parallel tasks makes a difference for you in responsiveness and virt memory consumption.

    Thanks,

    -hendrik

  4. 4 Posted by Charles Dixon on 17 Jan, 2010 12:15 PM

    Charles Dixon's Avatar

    OK I changed the number of parallel tasks to 4, let see what happen.

    My concern is the reporting of Hear also, where should I look for components
    of hear the program is seeing and possible causing problem?

    As what is happening, is that as soon as the program comes up it goes into a
    non-responsive mode. Now it response after you click something a minute or
    two later. The crashing is after about two hours of being non-responsivie.
    Also, there is nothing in the task queue at this time. I'm going to let it
    run to see what happens letting it stand there, but it showing that it
    working at 100%, spending a lot of enegy doing nothing.

    -----
    Charles Dixon

    Mike Ditka <http://www.brainyquote.com/quotes/authors/m/mike_ditka.html> -
    "If God had wanted man to play soccer, he wouldn't have given us arms."

  5. Support Staff 5 Posted by hendrik on 17 Jan, 2010 12:21 PM

    hendrik's Avatar

    Hi Charles,

    there is an uninstall section in the hear manual (http://www.joesoft.com/docs/Hear-UsersManual.pdf).
    If that does not work, check /Library/Audio/Plug-Ins/HAL/ for the hear plugin and remove it, if it is there.

    You mention "crashing" - do you mean a real crash, where the program disappears and the Crashreporter comes up?

    If this does not do it, I would need to see your logs. They are in ~/Library/Logs/beaTunes - please just zip the whole folder, before you send them.

    Thanks,

    -hendrik

  6. 6 Posted by Charles Dixon on 17 Jan, 2010 05:58 PM

    Charles Dixon's Avatar

    That looks like it took care of the problem.

  7. Support Staff 7 Posted by hendrik on 17 Jan, 2010 09:00 PM

    hendrik's Avatar

    Cool - please let me know, should you encounter any other issues.

    -hendrik

  8. 8 Posted by Charles Dixon on 17 Jan, 2010 10:12 PM

    Charles Dixon's Avatar

    Thanks for your help
    -----
    Charles Dixon

    Samuel Goldwyn<http://www.brainyquote.com/quotes/authors/s/samuel_goldwyn.html>
    - "I don't think anyone should write their autobiography until after
    they're dead."

  9. hendrik closed this discussion on 18 Jan, 2010 09:55 AM.

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